Cannot Add Digi Billing to Play Store Payment Methods

[yfchan92]

Yesterday afternoon I purchase in a game using Digi Billing but the transaction fail due to insufficient credit balance. Just now I topup my Digi prepaid, but I find that I cannot purchase using Digi Billing anymore since there showing "your mobile payment service isn't available". Then i go to Google Payments Centre to remove Digi Billing, but now I cannot add it back to my payment methods where it totally disappear and only have one option which is credit/debit card. May I know why is this happening?

[mydragoon]

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@yfchan92 wrote:

Yesterday afternoon I purchase in a game using Digi Billing but the transaction fail due to insufficient credit balance. Just now I topup my Digi prepaid, but I find that I cannot purchase using Digi Billing anymore since there showing "your mobile payment service isn't available". Then i go to Google Payments Centre to remove Digi Billing, but now I cannot add it back to my payment methods where it totally disappear and only have one option which is credit/debit card. May I know why is this happening?

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there are several possibly reasons for this:

1. your billing address/ card details on your Google account is showing a different country (not Malaysia)

2. you have exceeded the Direct Billing limit

you can check this link for further details:

http://community.digi.com.my/t5/Knowledge-Base/FAQ-Direct-Billing-for-Google-Play/ta-p/4114

hope that helps...

[Digi_MYCHEAH]

Hi yfchan92,

Please reboot your phone (turn it off then on) if you still encountered the issue and try to re-register payment methods.

Kindly screenshot the error message, and PM to us via https://goo.gl/SxGJMl (https://goo.gl/SxGJMl) with your mobile number if the problem still not solved.

Thanks.

[Somerandomnamei]

Im having the same problem rn

[Shuu]

Yes..it happen to me as well..failed to purchase using digi billing for apps and games..no option for digi billing in google payment method..only have option for debit credit card and billing address..can you advise? I've made several purchase before and it success until this month..tq..

[MrOctopusK]

Thank you all for the feedback. We will look into this issue. Thank you for your patience.

[Digi_Kobi]

Shuu, have you tried to reinsert the SIM card and reregister the Digi Direct Billing? Please PM us <here> should you need further assistance k. TQ.

[MrIzzwan]

Hi digi,
1) i already reinsert sim card still not successful
2) already restart phone so many times
3) before this i bought diamond from my game only 45.00 myr/month still below RM 50.

SO ... Any solution ?

[MrIzzwan]

Hi digi,
1) i already reinsert sim card still not successful
2) already restart phone so many times
3) before this i bought diamond from my game only 45.00 myr/month still below RM 50.

SO ... Any solution ?

[MrOctopusK]

What is the error message? If you are using dual SIM phone, remove the other SIM and place your Digi SIM into slot 1.