18-01-2017 12:20 AM
Yesterday afternoon I purchase in a game using Digi Billing but the transaction fail due to insufficient credit balance. Just now I topup my Digi prepaid, but I find that I cannot purchase using Digi Billing anymore since there showing "your mobile payment service isn't available". Then i go to Google Payments Centre to remove Digi Billing, but now I cannot add it back to my payment methods where it totally disappear and only have one option which is credit/debit card. May I know why is this happening?
18-01-2017 09:14 AM
@yfchan92 wrote:Yesterday afternoon I purchase in a game using Digi Billing but the transaction fail due to insufficient credit balance. Just now I topup my Digi prepaid, but I find that I cannot purchase using Digi Billing anymore since there showing "your mobile payment service isn't available". Then i go to Google Payments Centre to remove Digi Billing, but now I cannot add it back to my payment methods where it totally disappear and only have one option which is credit/debit card. May I know why is this happening?
there are several possibly reasons for this:
1. your billing address/ card details on your Google account is showing a different country (not Malaysia)
2. you have exceeded the Direct Billing limit
you can check this link for further details:
http://community.digi.com.my/t5/Knowledge-Base/FAQ-Direct-Billing-for-Google-Play/ta-p/4114
hope that helps...
19-01-2017 03:29 PM
Hi yfchan92,
Please reboot your phone (turn it off then on) if you still encountered the issue and try to re-register payment methods.
Kindly screenshot the error message, and PM to us via https://goo.gl/SxGJMl (https://goo.gl/SxGJMl) with your mobile number if the problem still not solved.
Thanks.
19-12-2017 09:39 PM
18-01-2018 02:20 PM
19-01-2018 11:17 AM
Thank you all for the feedback. We will look into this issue. Thank you for your patience.
19-01-2018 11:44 AM
Shuu, have you tried to reinsert the SIM card and reregister the Digi Direct Billing? Please PM us <here> should you need further assistance k. TQ.
03-02-2018 06:17 PM
03-02-2018 06:18 PM
05-02-2018 07:44 AM