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Can't reload via Mydigi

Member
Posts: 3
Registered: ‎05-02-2017

Hi

 

Recently  i try  to reload via my digi,

as shown in the picture below(Attachment), it alway stuck  in reload  screen,

Kindly assist on this matter. Pls dont disapointment ur customer. Thx.

Screenshot_20170205-081055.png

Re: Can't reload via Mydigi

Community Manager
Posts: 8,740
Registered: ‎20-04-2015

@TZER_LIM_TAN, sorry about that. At which stage did you encounter this hanging screen? Is it when you want to make the payment or way before?

 

Have you been able to reload successfully using website, if you have attempted?


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: Can't reload via Mydigi

Member
Posts: 3
Registered: ‎05-02-2017
After i click confirm purchase, reload screen just keep loading forever. i hope digi can solve this as soon as posssible, thank you
Screenshot_20170205-081055.png

Re: Can't reload via Mydigi

Support
Posts: 1,583
Registered: ‎01-12-2016

Hi TZER_LIM_TAN,

 

Please retry and screenshot the error and PM (https://goo.gl/SxGJMl) to us if the problem still persists. Thanks.

 

 

Re: Can't reload via Mydigi

Member
Posts: 3
Registered: ‎05-02-2017
i think i have to issue this to mcmc, bcz digi is ignore my problem
Screenshot_20170205-081055.png
Highlighted

Re: Can't reload via Mydigi

Support
Posts: 1,583
Registered: ‎01-12-2016

Hi TZER_LIM_TAN,


Do you still face the same issue (cannot reload via Mydigi)? Please screenshot the error and PM (https://goo.gl/SxGJMl) to us if the problem still persists. Thanks.