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Activate new SIM card

Member
Posts: 6
Registered: ‎21-12-2016

Hi, I recently bought a new iphone 7 online and received the phone on Saturday (24/12/2016), I followed the steps to activate the sim card on the very same day and it says the activation will be done within 24 hours. As 25/12/2016 is Christmas day, i understand that it might only be done on the following day. It's already 28/12/2016 but the new SIM card is still not activated.

 

The option to activate the SIM card on the website is also no longer clickable.


My hp number is 016-4316939

kindly check for me. Thank you.

Re: Activate new SIM card

Community Manager
Posts: 8,774
Registered: ‎20-04-2015

Our support has responded to you here: http://community.digi.com.my/t5/Postpaid/Activate-new-sim-card/m-p/20572#M4557


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotions

Re: Activate new SIM card

[ Edited ]
Member
Posts: 6
Registered: ‎21-12-2016

Hi, I have already replied accordingly but today is 29th Dec 2016 and still no reply in any way. It's frustrating to be unable to use the new phone despite having it for almost a week.

Just trying to get some status update or else it feels like I'm waiting in vain.

Thank you.

Re: Activate new SIM card

Support
Posts: 2,719
Registered: ‎01-12-2016

Hi ShinStrike,

 

Kindly check your PM ya. TQ