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#DigiCares: Keeping Malaysians and Businesses Connected

by SuperUser on ‎21-03-2020 12:36 PM - last edited on ‎14-01-2021 06:19 PM by Community Manager

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Digi is committed to helping you stay connected to what matters most. Whether you're working from home or back in the office, we’re committed to continuously enhance our products and services to help you get through during these times of uncertainty.

All Digi subscribers will have access to:


Free 1GB High-Speed Internet Daily! **

We’re giving 1GB Free Daily High-Speed Internet to all Digi subscribers. 


For Prepaid subscribers, you can dial UMB code  *388*1*1# to claim your FREE 1GB High-Speed Internet.

For Postpaid subscribers, you can dial UMB code *238*1*1# to claim your FREE 1GB High-Speed Internet.


Do note that if you've already claimed your Free 1GB, it will be automatically renewed so there's no need to claim again. 

For your convenience and safety, you can also reload your Digi Prepaid and Digi Prepaid Broadband on the MyDigi app or Digi web here.


Get 1GB Free Daily Internet with  Digi Postpaid Broadband**

To give you more flexibility whether working or staying from home, all Postpaid Broadband Subscribers will receive free 1GB Internet daily, available to use from 8.00 a.m. to 6.00 p.m.

To redeem your free 1GB, visit the Mydigi app here.

(Do note that this offer is available to all Postpaid and Broadband subscribers excluding Postpaid Infinite Plans subscribers.)


Ensure Your Child’s Productivity with MyDigi Subscriptions

As schools are closed around the country, you can be sure that the learning never stops! We’re helping the learning continue with:

- Free access to Malaysia’s curriculum resources on our digital learning hub https://jomstudi.my from 2.00 p.m. to 8.00 p.m, and free all day long beginning 24th March 2020.

- One-month access to UPSR and SPM curriculums on Classruum for only RM1 when the pass is purchased on the MyDigi app. *Please note that this promotion has ended on 31 July 2020.


Helping You Stay Connected To What Matters Most

Need help to manage your Digi account? All of our platforms continue to be available during this time:

- Manage your account or make purchases via the MyDigi app,  MyDigi web and Digi Online Store.

- Our Customer Care hotline, Live Chat services and social media platforms including Facebook, Twitter, and Community portal continue to be available for you to reach out to.

- Selected Digi Stores are currently open to serve you better. However, you can still perform transactions at alternative locations and methods such as Digi Kiosks, convenience stores, mini-marts, hypermarkets, e-wallets, online banking, ATMs and petrol station marts. To check the list of Digi stores available, click here.


Be sure that you stay up-to-date with the latest enhancements and information only on the Digi Community portal.

by Member
on ‎01-04-2020 11:21 AM

no box of suprise in mydigi app for prepaid user

by Support
on ‎03-04-2020 11:32 AM

Hi syazwiafif. You can redeem it via *128*88# menu too. Hope that helps. 

by Member
on ‎06-04-2020 06:40 AM

can i get my tracking number for ordering sim card and is it only start to deliver on working days? this is my order number 200404014248789

by SuperUser
on ‎06-04-2020 02:05 PM

Hi azriabubakarr. The delivery process is only carried out on business days. You will receive the consignment number via email once it is available. Thank you,

by Member
on ‎10-04-2020 09:30 PM

hi digi can you cancel my order 200410014658480 phone number 0163894965

by Member
on ‎12-04-2020 06:03 PM

Hi Digi. Kenapa internet saya tak berfungsi ye? Btw saya guna pelan digi58 postpaid and saya dah bayar bill tersebut. internet sepatutnya renew semalam tapi bila saya buka mobile data, internet tak boleh guna. Fyi saya ada online classes esok yang memerlukan capaian internet yang tinggi.  Harap pihak Digi dapat menyelesaikan masalah saya. Tak baik tau buat macam ni sedih saya☹️😭 

by Member
on ‎18-06-2020 09:24 AM

Plan internet saya 8am-6pm dah xboleh langgan.. dh tekan semua yg dicadangkn tapi tetap xboleh.. kenapa ye

by Support
on ‎18-06-2020 01:54 PM

Jika anda masih mengalami masalah yang sama, sila PM (https://goo.gl/SxGJMl) kami nombor telefon untuk semakan lanjut ya, Lynroselyn. TQ.

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