#DigiCares: Delays on Pick Up/Delivery Services for Affected Areas in Malaysia

[#1]

You will still be able to purchase plans, devices and accessories on the Digi Website. However, please be informed that due to the recent areas  declared under PKPDB (Perintah Kawalan Pergerakan Diperketatkan Bersasar), customers might experience a delay in delivery/pickup services in these areas due to restrictions that our delivery partners might face with  operating time, road closures or any other procedures that are to be strictly followed during these times.

For Sabah, do expect delays in delivery/pick up services effective 29th September 2020 until further notice

Postcode and areas affected as per below: 

- Kota Kinabalu, under the postcodes 88000 - 88999

- Penampang, under the postcodes 89500 - 89599

- Putatan, under the postcodes 88721 - 88725

- Lahad Datu, under the postcode 91100 - 91199

- Tawau, under the postcode 91000 - 91099

- Kunak, under the postcode 91200 - 91299

-Semporna, under the postcode 91308 - 91399

Update: Delivery/Pick Up services in the previously affected areas in Perlis, Perak and Kedah are now back to its normal operating hours! Rest assured your parcels will be delivered to you swiftly from now on. See below for the locations:

*Perlis - previously affected areas under the postcode 02800 include:
- Kampung Kuala Sanglang

- Kampung Tanah Timbul.

*Perak - previously affected areas under the postcode 08000 include:

- Aman Jaya, Kenanga, 

-  Aman Jaya, Melur 

-  Aman Jaya, Mawar   

Postcode &  previously affected areas in Kedah as per below :

05000, 05050, 05100, 05150, 05200, 05250, 05300, 05350, 05400, 05460, 05500, 05502, 05503, 05504, 05505, 05506, 05508, 05512, 05514, 05516, 05517, 05518, 05520, 05532, 05534, 05536, 05538, 05550, 05551, 05552, 05556, 05558, 05560, 05564, 05576, 05578, 05580, 05582, 05586, 05590, 05592, 05594, 05600, 05604, 05610, 05612, 05614, 05620, 05621, 05622, 05626, 05628, 05630, 05632, 05644, 05660, 05661, 05664, 05670, 05672, 05673, 05674, 05675, 05676, 05680, 05690, 05696, 05700, 05710, 05720, 05990, 06250, 06550, 06570, 06660

If you’re staying within the affected areas in Sabah and have yet to receive your parcel, fret not! Our courier partner will contact you and is ready to advise on the next steps. We’ve listed out some answers for your queries below:

FAQs

Q1. Will I be notified on pending deliveries if I’m within the areas affected?
A1. Yes. Customers will be notified via SMS by our delivery partner.

Q2. What is the delivery process for affected areas?
A2. Delivery process will be as per usual and packages will be forwarded to the nearest accessible branch. Rest assured our courier partner will hold your packages till it’s safe for collection.

Q3. Can I arrange for a third-party collection?
A3. Yes, third-party collections can be arranged provided there’s an approved Letter of Authorization to enter the affected areas. 

For more information, you may reach out to our Customer Service Support Team via Live Chat  on the MyDigi App. 

[#2]

,0165363648

[#3]

nagen666nagen, if u need any assistance on ur number, please PM us the full details of ur issue ya. Tq.

[#4]

Talk family  now and then you can be used to make 

[#5]

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@Milkbox wrote:

You will still be able to purchase plans, devices and accessories on the Digi Website. However, please be informed that due to the recent targeted movement control order (TEMCO), our courier partner, GDex will NOT be able to deliver or provide pick-up services to selected areas* in Perlis until after 4th September 2020.

*Areas under the postcode 02800 include Kampung Kuala Sanglang and Kampung Tanah Timbul.

If you’re staying within these areas and have yet to receive your parcel, fret not! Our courier partner will contact you and is ready to advise on the next steps. We’ve listed out some answers for your queries below:

FAQs

Q1. Will I be notified on pending deliveries if I’m within the areas affected?
A1. Yes. Customers will be notified by GDex via i-SMS.

Q2. What is the delivery process for affected areas?
A2. Delivery process will be as per usual and packages will be forwarded to the nearest accessible branch. Rest assured our courier partner will hold your packages till it’s safe for collection.

Q3. Can I arrange for a third-party collection?
A3. Yes, third-party collections can be arranged provided there’s an approved Letter of Authorization to enter the affected areas. 

For more information, you may reach out to our Customer Service Support Team via Live Chat  on the MyDigi App. 

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jarock781@gmail.com

[#6]

TAKIM95

[#7]

Just a nitpick, but the "Aman Jaya" areas should belong under Kedah, not Perak.

[#8]

hfang, thanks for the heads up.