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#DigiCares: Delays on Pick Up/Delivery Services for Affected Areas in Malaysia

by Community Manager on ‎13-08-2020 03:08 PM - last edited on ‎29-09-2020 04:02 PM by Community Manager

You will still be able to purchase plans, devices and accessories on the Digi Website. However, please be informed that due to the recent areas  declared under PKPDB (Perintah Kawalan Pergerakan Diperketatkan Bersasar), customers might experience a delay in delivery/pickup services with our courier partner, GDex due to  operating time for essential services, road closures, office closures and procedures that need to be strictly followed during this time period.

 

For Sabah, do expect delays in delivery/pick up services effective 29th September 2020 till 12th October 2020,

Postcode and areas affected as per below: 

- Lahad Datu, under the postcode 91100

- Tawau, under the postcode 91000

- Kunak, under the postcode 91200

-Semporna, under the postcode 91308

 

Update: Delivery/Pick Up services in the previously affected areas in Perlis, Perak and Kedah are now back to its normal operating hours! Rest assured your parcels will be delivered to you swiftly from now on. See below for the locations:

 

*Perlis - previously affected areas under the postcode 02800 include:
- Kampung Kuala Sanglang

- Kampung Tanah Timbul.

*Perak - previously affected areas under the postcode 08000 include:

- Aman Jaya, Kenanga, 

-  Aman Jaya, Melur 

-  Aman Jaya, Mawar   

 

Postcode &  previously affected areas in Kedah as per below :

05000, 05050, 05100, 05150, 05200, 05250, 05300, 05350, 05400, 05460, 05500, 05502, 05503, 05504, 05505, 05506, 05508, 05512, 05514, 05516, 05517, 05518, 05520, 05532, 05534, 05536, 05538, 05550, 05551, 05552, 05556, 05558, 05560, 05564, 05576, 05578, 05580, 05582, 05586, 05590, 05592, 05594, 05600, 05604, 05610, 05612, 05614, 05620, 05621, 05622, 05626, 05628, 05630, 05632, 05644, 05660, 05661, 05664, 05670, 05672, 05673, 05674, 05675, 05676, 05680, 05690, 05696, 05700, 05710, 05720, 05990, 06250, 06550, 06570, 06660

 

 

If you’re staying within the affected areas in Sabah and have yet to receive your parcel, fret not! Our courier partner will contact you and is ready to advise on the next steps. We’ve listed out some answers for your queries below:

 

FAQs

Q1. Will I be notified on pending deliveries if I’m within the areas affected?
A1. Yes. Customers will be notified by GDex via i-SMS.

Q2. What is the delivery process for affected areas?
A2. Delivery process will be as per usual and packages will be forwarded to the nearest accessible branch. Rest assured our courier partner will hold your packages till it’s safe for collection.

Q3. Can I arrange for a third-party collection?
A3. Yes, third-party collections can be arranged provided there’s an approved Letter of Authorization to enter the affected areas. 

 

For more information, you may reach out to our Customer Service Support Team via Live Chat  on the MyDigi App

Comments
by Member
on ‎25-08-2020 01:33 PM
  1.  
by Member
on ‎25-08-2020 02:52 PM

,0165363648

by Support
on ‎26-08-2020 05:36 PM

nagen666nagen, if u need any assistance on ur number, please PM us the full details of ur issue ya. Tq.

by Member
on ‎29-08-2020 04:33 AM

Talk family  now and then you can be used to make 

by Member
on ‎07-09-2020 12:22 AM

@Milkbox wrote:

You will still be able to purchase plans, devices and accessories on the Digi Website. However, please be informed that due to the recent targeted movement control order (TEMCO), our courier partner, GDex will NOT be able to deliver or provide pick-up services to selected areas* in Perlis until after 4th September 2020.

 

*Areas under the postcode 02800 include Kampung Kuala Sanglang and Kampung Tanah Timbul.

 

If you’re staying within these areas and have yet to receive your parcel, fret not! Our courier partner will contact you and is ready to advise on the next steps. We’ve listed out some answers for your queries below:

 

FAQs

Q1. Will I be notified on pending deliveries if I’m within the areas affected?
A1. Yes. Customers will be notified by GDex via i-SMS.

Q2. What is the delivery process for affected areas?
A2. Delivery process will be as per usual and packages will be forwarded to the nearest accessible branch. Rest assured our courier partner will hold your packages till it’s safe for collection.

Q3. Can I arrange for a third-party collection?
A3. Yes, third-party collections can be arranged provided there’s an approved Letter of Authorization to enter the affected areas. 

 

For more information, you may reach out to our Customer Service Support Team via Live Chat  on the MyDigi App


jarock781@gmail.com

by Member
on ‎22-09-2020 07:05 AM

TAKIM95

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