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LTE Problem area Bandar Melaka

Member
Posts: 9
Registered: ‎02-12-2015

Hye Digi,

 

Saya baru upgrade sim saya ke sim 4G/LTE.. 

bila saya setting untuk guna 3G je.. connection OK

tp bila saya tukar setting ke LTE.  terus xde connection.. 

 

Saya guna iPhone 5s

Saya tinggal di Area Bandar Melaka 

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Re: LTE Problem area Bandar Melaka

Community Manager
Posts: 8,750
Registered: ‎20-04-2015

Ada tak signal bila tukar setting ke LTE ataupun hanya internet yang tak ada?

 

Area lain okay?


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Re: LTE Problem area Bandar Melaka

Member
Posts: 9
Registered: ‎02-12-2015

hanya internet yg tiada.. signal ada.. dia keluar LTE.. tp tiada internet connection

Highlighted

Re: LTE Problem area Bandar Melaka

Member
Posts: 9
Registered: ‎02-12-2015

area lain pn sama encik

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Re: LTE Problem area Bandar Melaka

Member
Posts: 9
Registered: ‎02-12-2015

Still unsolve

Highlighted

Re: LTE Problem area Bandar Melaka

Community Manager
Posts: 8,750
Registered: ‎20-04-2015

Hi @Yuri93, what is the exact model of your iPhone 5s? Is the phone from Malaysia with model A1530? Different model number has different LTE band support. Your device may not support the common Malaysia LTE band 7, if you did not get from official Apple Malaysia or Malaysia telco.

 

https://support.apple.com/kb/SP685?locale=en_US

 

Digi uses mostly LTE band 7, and some areas have LTE band 3.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.
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Re: LTE Problem area Bandar Melaka

Member
Posts: 9
Registered: ‎02-12-2015

@MrOctopusK im using iPhone 5s A1530.. sbb sblum ni boleh guna.. tiba2 xboleh

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Re: LTE Problem area Bandar Melaka

Community Manager
Posts: 8,750
Registered: ‎20-04-2015

Ada peluang untuk cuba SIM anda pada telefon LTE lain?


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.
Highlighted

Re: LTE Problem area Bandar Melaka

Member
Posts: 9
Registered: ‎02-12-2015

@MrOctopusK dh encik.. lpas sy baca post2 kat sini yg kata Mhz lain.. sy try la tukar.. still the same. 3G ada line.. LTE je tiada.. dia kluar LTE tu.. just internet connection tu xde

Highlighted

Re: LTE Problem area Bandar Melaka

Community Manager
Posts: 8,750
Registered: ‎20-04-2015

Hello @Yuri93, please confirm that you have set LTE settings to on and Cellular Data to on:

AoxDQBUuOPaL-fJ-HZmGvfXylKYLbN89VHyjOzGhhVrk.jpg

 

If it still doesn't resolve, please check your forum inbox. I have sent you a personal message.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.