02-12-2016 03:22 AM - edited 02-12-2016 03:24 AM
As I have exhausted all ways to reach out to your customer service, can someone please enlighten me on why I am bearing international text messages to a UK number when clearly, I did not send any. When I went to clarify the issue at your BBT One Tower branch, I was immediately brushed off and told that its my imessages causing those charges.
First off, said staff was rather rude and demanded I hand him my phone so he can swtich off my imessage feature. (As if I am not technology savy enough, he needs to do it. not to mention how he acted like a thug demanding for my phone. )
Secondly, he conveniently blamed imessages for those charges instead of explaining how these charges and imessages is actually related? May someone here can help??
As far as I am concerned, imessages feature uses data in order to work. Apple has also stated that imessages and facetime do not have any additional charges apart from data charges from our selected service provider.
This is my last resort and hopefully I get some answers from Digi itself, before filing an official complaint to the CFM.
Solved! Go to Solution.
02-12-2016 08:45 AM - last edited on 31-03-2020 09:08 PM by Bellsa
iinm, it's actually the SMS used to activate the service.
i'm sharing a screenshot that was shared by another user in this forum...
iinm, this is sth that needs to be activated each time there's an OS update.
hope that helps,
08-12-2016 10:47 PM - edited 08-12-2016 10:48 PM
09-12-2016 02:21 PM
I myself have the same problem, and I'm okay with paying the first time activation fees but as of today 8-12-2016 I received a carrier update and after updating it I notice that I could not send or receive and imessage, so I checked my settings and found out that my imessage have been turned off. So i had to turn it on again and digi charged me wrongly. Very frustrating its little money but I feel extremely uncomfortable for paying something that wasnt my fault.
iinm, this activation might be required each time there's an apps update or iOS update.
a good Q to ask Apple is why they cannot authenticate via internet? or at least provide this option instead of just SMS.