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Pro rated charge dikenakan selepas port out

Member
Posts: 2
Registered: ‎05-01-2019
Mengapa saya masih dikenakan charge tersebut walaupun bil telah selesai sebelum port out? Cth kes saya:
Proses port out hnya berjaya selepas hampir 2minggu iaitu pd 2Jan. Sy dikenakan charge penuh sama spt bil untuk sebulan walaupun port out telah selesai pd awal bulan. INI TIDAK ADIL PADA PENGGUNA!
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Re: Pro rated charge dikenakan selepas port out

Community Manager
Posts: 8,712
Registered: ‎20-04-2015

Caj bil adalah mengikuti pro-rate hari yang diggunakan dalam billing cycle. Billing cycle anda tidak semestinya mengikuti hari bulan kalender. Sila semak bil statement anda di emel untuk mengetahui tarikh billing cycle anda.


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Re: Pro rated charge dikenakan selepas port out

Member
Posts: 2
Registered: ‎05-01-2019
Skrg br sy faham mengapa proses port out sy dilambatkan. Tq digi
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Re: Pro rated charge dikenakan selepas port out

Member
Posts: 2
Registered: ‎17-11-2020
i also having the same problem,...even i have terminate my line for 3months,digi still keep sending bill charge on my line(refer attachment)
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Re: Pro rated charge dikenakan selepas port out

Support
Posts: 3,187
Registered: ‎10-04-2015

Hi diane15. You may refer to MrOctopusK's comment in the above reply for explanation..

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
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Re: Pro rated charge dikenakan selepas port out

Member
Posts: 2
Registered: ‎17-11-2020
this is not helpful....i have port out since august....now already november,every month digi still send the billing statement n charge on me, by the way i didn't use digi services anymore, can you please check carefully and don't simply find a answer to reply us.....if i still receive digi billing on next month, i will definitely bring this issues and complaint to the skmm..
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Re: Pro rated charge dikenakan selepas port out

Support
Posts: 565
Registered: ‎30-05-2019

Hi diane15, please PM to our Inbox if your any inquiry at our Digi Product and services so we can assist you further. Thank You