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Pro rated charge dikenakan selepas port out

Member
Posts: 2
Registered: ‎05-01-2019
Mengapa saya masih dikenakan charge tersebut walaupun bil telah selesai sebelum port out? Cth kes saya:
Proses port out hnya berjaya selepas hampir 2minggu iaitu pd 2Jan. Sy dikenakan charge penuh sama spt bil untuk sebulan walaupun port out telah selesai pd awal bulan. INI TIDAK ADIL PADA PENGGUNA!

Re: Pro rated charge dikenakan selepas port out

Community Manager
Posts: 8,479
Registered: ‎20-04-2015

Caj bil adalah mengikuti pro-rate hari yang diggunakan dalam billing cycle. Billing cycle anda tidak semestinya mengikuti hari bulan kalender. Sila semak bil statement anda di emel untuk mengetahui tarikh billing cycle anda.


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Re: Pro rated charge dikenakan selepas port out

Member
Posts: 2
Registered: ‎05-01-2019
Skrg br sy faham mengapa proses port out sy dilambatkan. Tq digi
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