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Network and coverage feedback forms

[ Edited ]
Contributor
Posts: 69
Registered: ‎24-03-2016

Dear digi,

 

This  is a suggestion to enhance for complain / feedback forms in digi website (digi.com.my). It will be rather easy than sending an email to cusomer care for network compains.

Hope my idea / suggestions will be evaluated for the ease of digi customers. for an example a complain form as below which is always used by digi for us to feeback through email.

 

1. Registered account owner name:

2. IC number of registered account owner:

3. Mobile number:

4. Problem (Coverage/Data/Call):

5. Full address (unit #, level, jalan, taman, postcode, landmark):

6. Error Message. (If any):

7. Signal strength, how many bars for 2G, 3G and 4G network (pls specify for each network for both indoor and outdoor now and before issue happen):

   . 2G indoor:

   . 2G outdoor:

   . 3G indoor:

   . 3G outdoor:

   . 4G indoor:

   . 4G outdoor:

8. Problem occurred indoors or outdoors:

9. Does issue happened at other places as well:

10. Problem during day/night/specific time:

11. Alternate contact number:

12. Short description of the issue:

13. Phone model:

14. Since when issue started (DD/MM/YYYY):

15. SIM replacement done?:

16. Tried swapping phone?:

17. Any other Digi users impacted as well?:

 

thanks and regards

Re: Network and coverage feedback forms

Community Manager
Posts: 8,740
Registered: ‎20-04-2015

Thank you @Geoffrey! Lovely idea to have it on website. Thank you for sharing Smiley Happy


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: Network and coverage feedback forms

Super Contributor
Posts: 127
Registered: ‎23-04-2015

DiGi should also publish all the complaints statistic at community or website (watever)

Eg,

showing the amount of complaints at certain area on a map

 

and also change the coverage map info based on the customer complaints

 

 

Re: Network and coverage feedback forms

Member
Posts: 1
Registered: ‎09-09-2016

Interesting idea! We should also check what are the other ways that complaints can be lodged. It's probably going to be more confusing for us users if there's a lot of different ways of registering complaints..

Re: Network and coverage feedback forms

Member
Posts: 1
Registered: ‎24-12-2019
Am i the only one with network and coverage problem when playing games?

Re: Network and coverage feedback forms

Support
Posts: 1,830
Registered: ‎10-04-2015

Hi Bahri_skylark. We appreciate if you could submit an official report via your MyDigi app for further assistance with the network issue ; Menu >> Support >>  choose Network Coverage. 

 

The report will be sent straight to our technical team and the result will be appeared in the My Case Status within 2~5 days. Our apology for the inconvenience caused. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!