Network and coverage feedback forms [ Edited ]

[Geoffrey]

Dear digi,

This  is a suggestion to enhance for complain / feedback forms in digi website (digi.com.my). It will be rather easy than sending an email to cusomer care for network compains.

Hope my idea / suggestions will be evaluated for the ease of digi customers. for an example a complain form as below which is always used by digi for us to feeback through email.

1. Registered account owner name:

2. IC number of registered account owner:

3. Mobile number:

4. Problem (Coverage/Data/Call):

5. Full address (unit #, level, jalan, taman, postcode, landmark):

6. Error Message. (If any):

7. Signal strength, how many bars for 2G, 3G and 4G network (pls specify for each network for both indoor and outdoor now and before issue happen):

   . 2G indoor:

   . 2G outdoor:

   . 3G indoor:

   . 3G outdoor:

   . 4G indoor:

   . 4G outdoor:

8. Problem occurred indoors or outdoors:

9. Does issue happened at other places as well:

10. Problem during day/night/specific time:

11. Alternate contact number:

12. Short description of the issue:

13. Phone model:

14. Since when issue started (DD/MM/YYYY):

15. SIM replacement done?:

16. Tried swapping phone?:

17. Any other Digi users impacted as well?:

thanks and regards

[MrOctopusK]

Thank you @Geoffrey! Lovely idea to have it on website. Thank you for sharing

[digizen]

DiGi should also publish all the complaints statistic at community or website (watever)

Eg,

showing the amount of complaints at certain area on a map

and also change the coverage map info based on the customer complaints

[el_flynn]

Interesting idea! We should also check what are the other ways that complaints can be lodged. It's probably going to be more confusing for us users if there's a lot of different ways of registering complaints..

[Bahri_skylark]

Am i the only one with network and coverage problem when playing games?

[Digi_Zemi]

Hi Bahri_skylark. We appreciate if you could submit an official report via your MyDigi app for further assistance with the network issue ; Menu >> Support >>  choose Network Coverage. 

The report will be sent straight to our technical team and the result will be appeared in the My Case Status within 2~5 days. Our apology for the inconvenience caused. Thank you.

[Janarthanan]

Sometimes there is no network at all....specially at Nite time and also sometimes day time also cannot get network coverage....whenever i was at town side i can get good network....when i come back to my home...the data is useless......if can upgrade the network and coverages in my areas....it can give a huge benefits....it is loss for me paying large amount of money and didnt use the digi network at all...pls help me to.get good coverage of data network

[Digi_Zemi]

Hi Janarthanan. Please follow the above steps to submit a report with regards to the network issue ya. That report will be picked up by our technical team for further assistance Thank you and stay safe! 

[Kingston_1016]

hi digi idk is it only me have the problem with data when playing game, everytime lag, line appear 4g Lte but everytime i play game confirm lag i check the coverage my area is in 4g+ area but when i use its in 2g condition, hope yall fix it if not i chg to another simcard thank you

[Mish12]

Digi is getting worse day by day.
No coverage over my area even if I turned on 4G
What happened to your mco free 1gb guys?!
Shows service currently unavailable
Please fix it asap or you'll have to lose all the customers