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Failed Port Out = Currently No Network

[ Edited ]
Member
Posts: 1
Registered: ‎29-05-2020

Please help!

 

1. Requested to port out for my father (poor to no coverage inside the house) but using my own name

2. Received new sim from mobileunifi

3. Received notification that Digi has rejected the port out due to "unmatched information"

4. Failed-to-port-out number now has no network, incoming/outgoing calls not allowed

 

Changing to new number is not an option as it is a work phone.

Gawai holiday soon, this number cannot go without receiving calls for more than 1 day!

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Re: Failed Port Out = Currently No Network

Support
Posts: 2,818
Registered: ‎10-04-2015

Hi oliviatnay. If you are not the registered name, you can't submit it using your own name. If it is registered under your father's, he needs to submit it using his own details. A new application is needed for it.

 

Thank you.

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