29-05-2020 09:58 PM - edited 29-05-2020 10:01 PM
1. Requested to port out for my father (poor to no coverage inside the house) but using my own name
2. Received new sim from mobileunifi
3. Received notification that Digi has rejected the port out due to "unmatched information"
4. Failed-to-port-out number now has no network, incoming/outgoing calls not allowed
Changing to new number is not an option as it is a work phone.
Gawai holiday soon, this number cannot go without receiving calls for more than 1 day!
31-05-2020 10:56 AM
Hi oliviatnay. If you are not the registered name, you can't submit it using your own name. If it is registered under your father's, he needs to submit it using his own details. A new application is needed for it.