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Advise to those activate international roaming

Super Contributor
Posts: 126
Registered: ‎23-04-2015

Hi DiGi,

 

Recently my friends and I having issue on getting charge for receiving voicemail while roaming. I understand that it is standard to have charges during roaming and it is stated in DiGi roaming TnC.

 

But please customer service staffs/ digi store staffs having some advise to subscribers for asking them read through the roaming TnC before subscription so there wont be any argument on this.

 

No harm also if DiGi sent a sms to inform users to go thru the TnC while activate roaming, right? Smiley Happy

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Re: Advise to those activate international roaming

[ Edited ]
Member
Posts: 2
Registered: ‎23-04-2015

Hi,

Thanks for your message! We're currently looking at the Roaming customer journey and will definitely include your views :-)
Please PM me if you have any further thoughts on the Roaming customer journey.


Cheers,

Chris.

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Re: Advise to those activate international roaming

Member
Posts: 1
Registered: ‎11-09-2016
Roaming 10gb internet