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A special offer for Royalty customer

Member
Posts: 1
Registered: ‎21-04-2016

Hope Digi will giving out a royalty customer (more than 3 years) a special offer to customer where sign another 24 months contract. Be a royalty customer always glad to receive some special offer from the company, so we will keep stay in Digi. Unlike, those offer giving same as new customer sign in. i was stay in Digi almost 5 years even the coverage still need to improve. Now i hope can get a special offer from Digi to buy Galaxy note 5 with sign another 24 months contract. Hope to get reply from Digi. Thanks

Re: A special offer for Royalty customer

Support
Posts: 1,609
Registered: ‎10-04-2015

For Digi Postpaid user with at least 1 year in tenure, you just need to pay for the phone price (no need upfront) and that is applicable for Digi Postpaid 148 or Digi Postpaid 238 only. 

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Re: A special offer for Royalty customer

Super Contributor
Posts: 284
Registered: ‎02-06-2015

This is not a special price for customers supporting you for years. Telco should have rewarded long time customer with free phone or like those in Singapore.  Malaysia telco will not reward their customers sincerely. As they enjoy the best margin in the world.

Re: A special offer for Royalty customer

Support
Posts: 3,226
Registered: ‎01-05-2015

We always try to find ways to reward our customer, fadly0416.

 

The advance payment waiver mention earlier is one of the initiatives that we take to value the existing subscriber. Option to upgrade plan for those that still under contract is another one, which we know is not impossible previously unless you pay the penalty. Rest assured that we'll be looking into this area from time to time.

 

We value your feedback and thanking you for your patience and support :-)

Have a pleasant day!

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