Unsubscribe from FREEDOM 2 VIU

[fiona101]

Dear Sir /Madam,

I have a problem here. How can I unsubscribe  from Freedom 2 VIU?  I've tried to log in to the VIU  website but there are no option /button for me to unsubscribe it. 

PLEASE HELP!!!

Thank you very much!

[Ferra]

Hi Fiona, 

Izzit for VIU services as per link -> https://play.google.com/store/apps/details?id=com.viu.phone&hl=en

if i check at the details  "You can turn off auto-renew at any time from your Google Play account settings."

if correct,  you may can check the link out. 

[fiona101]

Hi madam,

I've tried to go to the link that you have given but the account said "You have no subscriptions for this account".

Kindly advice.

Thank you.

[Digi_Jodipy]

Hi @fiona101,

If the message is "You have no subscriptions for this account.", chances are there is no subscription at all.  Were you charged a subscription fee? 

[fiona101]

Yes, they charged me RM5 subscription fee in my Digi bill.

Please refer attachment... 

[Digi_Jodipy]

That RM5 for VIU subscription is promotional offer.  Kindly proceed to contact their online support team at help.viu@vuclip.com to enquire further on your account status.

[fiona101]

Dear sir,

But I didn't agree to the subscribe of the promotional offer. Anyhow, I will try to contact them. 

Thank you.