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Unsubscribe Freedom 2 Viu

Member
Posts: 1
Registered: ‎05-08-2017

how to  unsubscribe the Freedom 2 Viu 

Re: Unsubscribe Freedom 2 Viu

Community Manager
Posts: 8,764
Registered: ‎20-04-2015

Hi @wernsern, is this a third party SMS subscription? You can try to reply STOP ALL to the SMS or use MyDigi to manage your subscriptions. http://community.digi.com.my/t5/Apps-Services/Third-Party-Charges-for-SMS-from-Content-Providers/ta-...


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Re: Unsubscribe Freedom 2 Viu

Member
Posts: 4
Registered: ‎19-09-2017

I tried using your tips however of to no avail.

There was nothing under "MY SUBSCRIPTION". However, I am still charged for subscribing.

Could anyone assist me on this?

Re: Unsubscribe Freedom 2 Viu

Support
Posts: 2,622
Registered: ‎01-12-2016

Hi iman_b,

 

You can click on the link provided, go to Viu's website and cancel the subscription from there. Log in at https: //www.viu.com/my > click "My Plan"> click "Unsubscribe"> Press "Confirm"

 

Thanks.

Re: Unsubscribe Freedom 2 Viu

Member
Posts: 6
Registered: ‎21-09-2017
Is no useful neither help us to unsubscribe the VIU 5 GB

Re: Unsubscribe Freedom 2 Viu

Support
Posts: 2,622
Registered: ‎01-12-2016

Hi Padma,

 

Please refer to the link given to unsubscribe the Viu video freedom service. Log in at https: //www.viu.com/my > click "My Plan"> click "Unsubscribe"> Press "Confirm"

 

Thanks.

Re: Unsubscribe Freedom 2 Viu

Member
Posts: 6
Registered: ‎21-09-2017
That is useless tips you ever given to me. Please refer to the attachment i had attached on my previous message.

Re: Unsubscribe Freedom 2 Viu

Member
Posts: 6
Registered: ‎21-09-2017
That is useless tips you ever given to me. Please refer to the attachment i had attached on my previous message

Re: Unsubscribe Freedom 2 Viu

Support
Posts: 2,622
Registered: ‎01-12-2016

Hi Padma,

 

Apologize for the inconvenience caused. We had highlighted your issue to the VIU company to deactivate the service. This is your case ID (CAS-3829254-F1B1) to help you to track on your report. 

 

Thanks.

Re: Unsubscribe Freedom 2 Viu

Member
Posts: 1
Registered: ‎30-09-2017
Same issue too .. cant unsubscribe the viu .. still kep charger rm5/mth . Already call to digi center 1000 time . If still same problem . I will termination my digi line .