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Re: YouTube streaming is using regular internet quota

Member
Posts: 7
Registered: ‎26-01-2021
Thank you for the detailed response. Better than DiGi of course ;-)

I'll prepare the details needed by them and send them a followup email. I'm moving on complaining it to MCMC since no action taken from DiGi for this matter.

Re: YouTube streaming is using regular internet quota

Member
Posts: 13
Registered: ‎08-01-2021

You're welcome! I'm glad I could help.

 

Making a complaint to MCMC is certainly one of those things we could do. But after reading this: https://community.digi.com.my/t5/Network/NO-ADUAN-MCMC-0920-01-0009149-DIGI/m-p/91002#M6315

 

I don't have too much faith. I'm seriously considering changing to another service provider.

Re: YouTube streaming is using regular internet quota

Member
Posts: 7
Registered: ‎26-01-2021

We do our part, Digi should do their part. Hope thing will get resolved soon. 

As per the link, another friend have gave up I guess. Maybe changing to another Telco is last choice after all.

Re: YouTube streaming is using regular internet quota

Member
Posts: 13
Registered: ‎08-01-2021

I agree. Glad to have found someone in the same boat. Thank you!

Re: YouTube streaming is using regular internet quota

Member
Posts: 7
Registered: ‎26-01-2021

I'm glad and will be happy if this gets solved. Do update if you able to solve or changing to another Telco. Cheers!

Re: YouTube streaming is using regular internet quota

Member
Posts: 13
Registered: ‎08-01-2021

Will do. Do update on your part too, it will be interesting to see how this pans out. Have a nice day!

Re: YouTube streaming is using regular internet quota

Member
Posts: 13
Registered: ‎08-01-2021

Update: Received a message from DiGi saying that everything was okay. I had to make sure and did a few tests. Sure enough the streaming quota seems to be moving. I hope this stays.

Re: YouTube streaming is using regular internet quota

Member
Posts: 7
Registered: ‎26-01-2021

Hye glad that it's working for you. Mine still  have the same trouble and I didn't get any email from Digi yet. I'll keep trying though.

Re: YouTube streaming is using regular internet quota

Member
Posts: 7
Registered: ‎26-01-2021

Do you do anythig from your part or they did technical stuff from their end?