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Watched YouTube videos but deducted from base quota

Member
Posts: 4
Registered: ‎18-11-2016

YouTube usage should be deducted from Stream Free quota.. but it keep deducted from my base quota..Please help

Re: Watched YouTube videos but deducted from base quota

SuperUser
Posts: 592
Registered: ‎05-08-2015

@jypnation wrote:

YouTube usage should be deducted from Stream Free quota.. but it keep deducted from my base quota..Please help

hi... can you share what plan you are using, just to confirm that it's eligible for "Stream Free"?

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Re: Watched YouTube videos but deducted from base quota

Member
Posts: 4
Registered: ‎18-11-2016
New BB 100

Re: Watched YouTube videos but deducted from base quota

Member
Posts: 3
Registered: ‎26-03-2017

Same goes to me

It is including VOD feed data 

I watched Netflix via my smart tv connected with my broadband and iflix via my desktop also connected with my broad

 

The data is consuming my normal quota

 

Please help

Re: Watched YouTube videos but deducted from base quota

Support
Posts: 1,495
Registered: ‎01-12-2016

Hi FirdausRamli,

 

Please PM us via https://goo.gl/SxGJMl with the date and time of the issue happened.

 

Thanks.

Re: Watched YouTube videos but deducted from base quota

Member
Posts: 1
Registered: ‎30-03-2017
Same goes to me...play YouTube but deducted from all usage data...I'm using broadband 100...it's suppose to stream free.

Re: Watched YouTube videos but deducted from base quota

Community Manager
Posts: 8,673
Registered: ‎20-04-2015

@EncikMad wrote:
Same goes to me...play YouTube but deducted from all usage data...I'm using broadband 100...it's suppose to stream free.

Please PM our support above with the information requested. Thank you


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Re: Watched YouTube videos but deducted from base quota

Member
Posts: 1
Registered: ‎31-07-2017
Having the same problem, I watch YouTube yesterday but found that internet usage deducted from my basic quota.
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Re: Watched YouTube videos but deducted from base quota

Member
Posts: 1
Registered: ‎18-05-2018

Same problem.  I am currently using Broadband Ambassador 70 Plan. I had to top up BB10gb RM25 because of this. Please fix this problem.

Re: Watched YouTube videos but deducted from base quota

Support
Posts: 1,613
Registered: ‎10-04-2015

Hi edwardh. Please PM us your Broadband number for us to check further. Thank you.

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