Q1 : How do I subscribe to Digi Prepaid Broadband plans?
A1 : To subscribe to your preferred Prepaid Broadband plans visit digi.my/mybb.
Q2 : Do I need to perform reload to keep my account active to enjoy internet ?
A2 : No, your prepaid account will be active as long as you have an active Broadband plan. You will not experience any interruption in using internet due to account balance.
Q3 : Will my Prepaid Broadband plan auto renew every month ?
A3 : Yes, your plan will be automatically renewed as long as you have sufficient credit at the end of your 30 days validity.
Q4 : If I am already subscribed to Monthly Broadband RM30 do I need to unsubscribe before subscribing to Monthly Broadband RM60?
A4 : You don’t need to unsubscribe Monthly Broadband RM30 - Just sign up Monthly Broadband RM60 to change your internet plan. Please visit digi.my/mybb if you wish to change your current internet plan.
Q5 : How much is the Digi Prepaid Broadband Pack (inclusive of GST)?
A5 : This pack costs RM38 (inclusive of GST).
Q6 : How much preloaded credit comes with this pack?
A6 : RM30 credit is preloaded with each pack and is valid for 30 days.
Q7 : How do I activate the Digi Prepaid Broadband pack?
A7 : Put the SIM card into your device and start using internet.
Q8 : How do I check my credit balance?
A8 : Please visit digi.my/mybb to check your credit balance or alternatively, dial *126#.
Q9 : How do I perform a reload?
A9 : Please visit digi.my/mybb to perform a reload or alternatively, dial *128# and select Reload.
Q10 : I am an existing Digi Prepaid Broadband subscriber, can I switch my line to the new Digi Prepaid Broadband and maintain my current mobile number (change of plan)?
A10 : No, currently change of plan from existing Digi Prepaid Broadband to new Digi Prepaid Broadband is
not allowed.
Q11 : I am a Digi Prepaid Broadband RM30/RM60 subscriber, can I change my plan to Digi Postpaid Broadband RM60/RM100 (Prepaid to Postpaid conversion)?
A11 : Yes, you may perform Prepaid to Postpaid conversion within the new Digi Broadband plans.
Q12 : I am not a Digi subscriber, can I switch to Digi Prepaid Broadband and maintain my current mobile number (Mobile Number Portability – MNP)?
A12 : No, MNP is not allowed for Digi Prepaid Broadband. Please purchase a new plan to use Digi Prepaid Broadband.
Q13 : How do I reload my Broadband?
A13 : Kindly follow the steps below:
Step 1: Visit digi.my/mybb.
Step 2: Click on ‘Reload’.
Step 3: Select amount, and also whether you want to reload with Internet banking, credit card or reload voucher.
