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Solution to fix cannot receive/send message from Whatsapp with Digi Broadband

[ Edited ]
Member
Posts: 5
Registered: ‎09-08-2017

If you refer to this discussion:
https://community.digi.com.my/t5/Broadband/Cannot-access-whatsapp-using-latest-broadband-100/td-p/18...

and search similar topic, seems like this is well-known issue, yet after so many months Digi didn't fix it yet. So the only solution to fix this problem, it sounds stupid, but it is the only way:

 

USE UP ALL THE FREE 1GB THAT YOU REDEEM FROM DIGI HOME PORTAL WHEN CONNECTED TO BROADBAND:

 

Screenshot_2017-08-09-16-55-06-920_com.digi.portal.mobdev.android.png

The 935MB, FINISH IT ASAP and YOUR WHATSAPP/WECHAT WILL BE WORKING FINE~

* My goodness, I can't believe this is the only way... Smiley Mad

 

Re: Solution to fix cannot receive/send message from Whatsapp with Digi Broadband

Member
Posts: 5
Registered: ‎09-08-2017

Not just phone, Web Whatsapp also cannot access (Keep spinning/loading). Obviously the Free 1GB is limited the acess to Whatsapp server.

 

Screen Shot 2017-08-09 at 5.10.38 PM.jpg

Re: Solution to fix cannot receive/send message from Whatsapp with Digi Broadband

Member
Posts: 5
Registered: ‎09-08-2017

After fisnih the free data (935MB from previous screenshot, refer above). And the whatsapp is working now.

Hope this help you guys to test. Turn out it is working, after i finish my 1GB free data. Obviously that Free 1GB restricted access to Whatsapp server. Why?

 

Untitled.jpg

Re: Solution to fix cannot receive/send message from Whatsapp with Digi Broadband

[ Edited ]
Member
Posts: 1
Registered: ‎09-11-2017

I dont have the free 1gb, but still i cant download or upload picture or file


henmaker wrote:

After fisnih the free data (935MB from previous screenshot, refer above). And the whatsapp is working now.

Hope this help you guys to test. Turn out it is working, after i finish my 1GB free data. Obviously that Free 1GB restricted access to Whatsapp server. Why?

 

Untitled.jpg



henmaker wrote:

After fisnih the free data (935MB from previous screenshot, refer above). And the whatsapp is working now.

Hope this help you guys to test. Turn out it is working, after i finish my 1GB free data. Obviously that Free 1GB restricted access to Whatsapp server. Why?

 

Untitled.jpg




whatsapp. i did ask digi,they said everything seems normal for them, (quota,broadband condition etc). what happen is actually ???? i need to do my workkk nowww. 1 week still nothing change

Re: Solution to fix cannot receive/send message from Whatsapp with Digi Broadband

Member
Posts: 5
Registered: ‎20-06-2016
I don't have the 1gb free too, yet i can't seems to upload or download files from whatsapp. Its speed been throttling at lower than 1kb/s for whatsapp.

Re: Solution to fix cannot receive/send message from Whatsapp with Digi Broadband

Support
Posts: 1,931
Registered: ‎01-05-2015

Kindly try to upload & download files to WhatsApp again, Nishazainal & kikiXY.

PM us your Broadband number <here> should you still face the same issue. TQ.

Have a pleasant day!

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