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Request email address to cancel my broadband plan.

Member
Posts: 1
Registered: ‎08-09-2021

I want to cancel my broadband plan, but the email address provided by the hotline cs is wrong. Can you share the correct email with me?

Re: Request email address to cancel my broadband plan.

Support
Posts: 4,344
Registered: ‎14-04-2015

Chiew_9021, For Postpaid/Broadband account termination via online, kindly send the request to help@digi.com.my and attach together with

these details -
Registered owner full name:
NRIC last 4 digits:
Mobile number:
Last payment amount:
Reason for termination via online : 

Kindly ensure all the outstanding amount (if any) has been cleared and we'll assist the necessary after the payment is cleared and documents are received.

U will still receive your last bill (pro-ratedly charged) in the following month once the line is terminated.