31-07-2020 09:27 PM - edited 03-08-2020 08:48 PM
I am currently subscribing "Broadband Monthly 45" which comes with :
15GB - All usage Quota
10GB - Streaming only Quota
Let's call this "BASE PLAN", 15GB+10GB
When I purchase a top-up/add-ons, example 5GB all internet usage
Let's call this as "ADD-ON-PLAN"
Problem here is when I running BASE PLAN , I cannot hear anyone on my PC Discord App, my voice cannot be transfer out nor receiving anyway
However, once I add-on a plan, DiGi will auto switch and consume the "ADD-ON-PLAN"
So when I running on ADD-ON-PLAN (all usage quota) , EVERYTHING WORKS COMPLETELY FINE.
So This is pretty obvious enough that problem is come from the BASE PLAN (w/ streaming quota)
So I seriously need technical team from DiGi to solve my problem
If I got both BASE PLAN and ADD-ON-PLAN
DiGi always consuming quota from ADD-ON-PLAN
07-08-2020 12:59 AM