07-09-2015 10:40 PM
Would like to know how do I get a replacement for my device Alcatel Y850 Mobifi
The device oddly bloated up suddenly
I was using it as normal and suddenly its bloating up
I am worried it will explode because it does look like the battery is bloating up
I went to digi centre and they said I have to send to Alcatel service centre myself
The thing is that device is rental from Digi
Why should myself send to Alcatel when the device is not even mine?
Anyone care to clarify ?
17-09-2015 03:05 PM
If the mobify device is still under warranty, the instruction for repair is included in the booklet/leaflet in the box. Please visit the nearest Alcatel service centre to assist you further.
Have a nice day!
01-10-2015 08:54 AM
To change the password:
If you connected to the mobifi
Just type 192.168.1.1 in your browser and you will be prompted for the login screen
Default password is : Digi1234
Once u logged in then there is and option to change the password from there
At the moment since my Mobifi is not working (device) I am not able to guide you correctly
But just browse around and you will find the admin password
Also if you want to change the wifi password / passkey its all from that interface
Happy exploring and do let me know if this works
*seems like im working for digi IT helpdesk =_=
01-10-2015 11:16 AM
Hehe thanks HardyDee. Good deeds are never denied.
Now I have also learned that the Mobifi device has a customized password compared to retail ones.
18-06-2017 09:53 PM
I need help
My Mobifi Y850 has broken down twice. Both times probably due to over charging and battery just ballooned up and caused the modem's plastic casing to break open.
I sent to repair at the Alcatel centre once before. After this second episode, I am wondering if I can change to another device and if so, how may I do so. The last time I asked, the lady at the DigiStore said each modem is unique for each simcard so I cannot buy just a modem. Can I just buy another modem at an IT shop somewhere and insert the simcard?
19-06-2017 10:08 AM
Hi @kn33h4rd. If that device is still under warranty, please visit Alcatel Service Center to claim it.
You can actually use your Digi SIM in multiple devices. Just make sure the device you are going to buy is not locked. That means, it is suitable for all telco's SIM card.
03-09-2018 12:04 PM
27-09-2018 11:51 PM
hello everyone. i need help.
my device is bloating. to compare to human pregnancy i think its almost 7 months. just kidding.but yea its 7 months already. i think its because of the battery.
i like this device and i dont want to terminate my current plan. (last time i go to digi center they suggest me (twice) to terminate my current plan and subscribe to the new one with the new device. but i dont feel like changing to the new one cause this plan fits me better)
hope someone can suggest me something else than changing to other plans.
thank u so much for ur help.