I am having the same problem as well. Smart TV cannot connect to the modem. TV model Sony Bravia KDLW600B. DIGI certainly won't acknowledge the case I have raised. In my first email, they asked me to contact Huawei as if the problem is not theirs. But once I contacted Huawei Malaysia. I was convinced by them that the update was pushed by service provider (Digi). DIGI also in 1 day close my case as if it was rectified and I need to raise this again to SKMM. Now they wanted us to wait until no ends as if the problem is being investigated. I was furious as they close my previous case without my concern. I just hope they get sued for all of this. Service is terrible and now no troubleshooting whatsoever given by them. I suggested a solution to them which to replace the modem with another one just to be ignored by their case representative. Very sad and very terrible response. I am writing here to whistle-blow all this conundrum. Hope others would do the same to report this to SKMM. Digi just do not want to acknowledge this problem. I need 5 emails to convince them to give me case reference number in the first contact with them, they only gave me the reference number once it got escalated to SKMM. Otherwise they just ignore you until you forgot the problem. So please others, please raise this to SKMM
My BB NUMBER 01591300365
