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Re: Huawei e5577 keep restarting

Member
Posts: 4
Registered: ‎30-03-2018
My broadband number 01591007255.
Using E5577s-321 modem.
Having the same modem reboot issue when connect to android tv.

Re: Huawei e5577 keep restarting

Member
Posts: 3
Registered: ‎02-04-2018
Hi, I'm facing the same problem, my broadband no. is 015-91024357. I realize it happen only at my home, because it doesn't restarting at other area, such as in the city. Please help, I couldn't do my work at home.

Re: Huawei e5577 keep restarting

Member
Posts: 3
Registered: ‎02-04-2018
Hi, I'm facing the same problem, my broadband no. is 01591024357. I realize it happen only at my home, because it doesn't restarting at other area, such as in the city. Please help, I couldn't do my work at home.

Re: Huawei e5577 keep restarting

Support
Posts: 3,206
Registered: ‎01-05-2015

Donald1, do you mean the modem restarted when you connect to the android TV as well? Can we get the model of your TV and modem, please?

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Huawei e5577 keep restarting

Support
Posts: 3,206
Registered: ‎01-05-2015

HappyAzzad, can we have the laptop model, please?

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Huawei e5577 keep restarting

Contributor
Posts: 38
Registered: ‎23-01-2016

Just for additional information, this issue starts to happen after the recent firmware update for Huawei E5577s-321 (24 Mar 2018 ~ 31 Mar 2018).

 

The new firmware version that is having issue is 21.328.62.01.311

 

Any chance Digi can arrange with Huawei to push an older firmware version until the issue with new firmware is fixed?

 

Hope Digi can do something on this as it affects many users with the new firmware upgrade.

 

Thank you.

Re: Huawei e5577 keep restarting

Member
Posts: 3
Registered: ‎30-03-2018
My laptop model is HP pro book

Re: Huawei e5577 keep restarting

Support
Posts: 3,206
Registered: ‎01-05-2015

Thanks, vseries & HappyAzzad.

We unable to answer on what action will be taken by Huawei, but we surely will liaise with them regarding this.

Thanks for all the info provided.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Huawei e5577 keep restarting

Member
Posts: 4
Registered: ‎30-03-2018
Ive tried calling Huawei service centre up and seems like they do not know how to rectify this problem. I guess @Digi_Kobi ... You are our only hope here .

Re: Huawei e5577 keep restarting

[ Edited ]
Support
Posts: 3,206
Registered: ‎01-05-2015

( •᷄⌓•᷅ )

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!