17-04-2018 01:20 PM
17-04-2018 05:08 PM
18-04-2018 09:34 AM
I'm having the same problem as well. Very frustrated there is no more support for our broadband model e5577s in huawei webpage (I'm looking for old version firmware to download but found nothing) and slow action from Digi tehnical team to resolve the issue. Now I'm going to terminate my broadband subscription with Digi.
Thank you Digi for your good service in the last few years until the new firmware update released.
19-04-2018 09:39 AM
19-04-2018 04:17 PM
Well I guess letting us to revert back to previous firmware is the least Digi / Huawei could do for now. This has been ongoing for more than 3 weeks and it is not an isolated case. Digi / Huawei can then slowly investigate the issue and release a non-buggy firmware next year.
Do remember that we are a paying customer, not a tester. Please do have a conscience for causing the inconvenience to the user. Thanks!
@eeeglow242I believe Digi & Huawei have acknowledged this issue and we were advised that they have been working on it but it doesn't seem to be treated with high priority.
19-04-2018 07:22 PM
19-04-2018 08:04 PM
Yes, this is the reason I said "it doesn't seem to be treated with high priority."
I also contacted Huawei support and they told me the firmware update is pushed by Digi to their customer..
Although I believe the firmware is developed by Huawei (custom firmware based on Digi's requirement?), I don't understand why Digi cannot push the previous firmware to us while they are working with Huawei to resolve this in indefinite time.
I also wonder why Huawei service center cannot flash their original firmware to their own mobifi device.
Digi should be answerable to their customer.
22-04-2018 04:37 PM
We are sorry for the issues that occur due to the latest firmware update. Kindly click the link below for the latest update regarding the Huawei MobiFi redirection issue.
For those with the MobiFi auto restart issue, please PM us your contact details for further action.
01-05-2018 10:13 PM
02-05-2018 09:28 PM
I got my mobifi firmware updated in Huawei Service Center and the issue of mobifi keep restarting and keep redirecting to Digi homepage are fixed.
For all that is having this issue, please go to nearest Huawei Service Center to get it fixed as per this announcement.