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DOB FOR FORTUMO on DIGI BROADBAND

Member
Posts: 3
Registered: ‎24-01-2018

To whom it may concern,

 

I want to know what is the charge for (DOB FOR FOTUMO).. 

 

This is because i purchase digi broaband  rm60/month starting from  1/11/2017.

 

But in my latest bill for  Jan 2018, i have been charged on DOB FOR FORTUMO services.

 

I want account department to remove the charge from my bill. (acc no: 1100039790025)

 

Second, i want to know how to read message in my  wifi modem? i already read the quick start book  given, but there is no guidleines on how to  read message in the broadband modem,  I want to know what is the content in the message..  

 

Please revert this matter asap.

 

Thank you!

 

 

Re: DOB FOR FORTUMO on DIGI BROADBAND

Support
Posts: 486
Registered: ‎21-12-2017

Hi Mar_ ,

 

We can help to unsubscribe the service from here. However, we would need to perform a verification first. Are you the registered owner of this account? (Yes/ No) Please provide us with your full name, mobile number and the last 4-digits of your IC.

 

You may change broadband sim card to your phone to read the content ya.

Re: DOB FOR FORTUMO on DIGI BROADBAND

Member
Posts: 3
Registered: ‎24-01-2018

Dear,

 

Are you the registered owner of this account? (YES)

 

Please provide us with your full name, mobile number and the last 4-digits of your IC. (fULL NAME: SITI MARIAM BINTI KAHAR, PHONE NUMBER : 0173767294/0173762647, LAST DIGIT OF MY IC 5558)

 

For your info, currently my phone number 0173767294 cannot be reach for a while. Please contat me at 0173762647

 

I already make report by call DIGI  HOTLINE regarding this issue.

 

I attached to you my latest  bill statement.

 

Please revert this matter.

 

Thank you! 

 

 

Re: DOB FOR FORTUMO on DIGI BROADBAND

Support
Posts: 486
Registered: ‎21-12-2017

Thank you for the verification. As check, we already referred this case to the perspective company and for refund you may check on your upcoming bill. 

Re: DOB FOR FORTUMO on DIGI BROADBAND

Member
Posts: 1
Registered: ‎24-08-2018

Dear Sir / Madam,

 

 I have received this charges for DOB for Fortumo for August Month billing.

I did not signed any games before this.

Now i need to pay more RM15.96, so i would like to know HOW TO STOP it and refund back the charges.

 

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Re: DOB FOR FORTUMO on DIGI BROADBAND

Support
Posts: 486
Registered: ‎21-12-2017

Hi LAUOOILIN, kindly PM inbox here the phone number for clarification. Tq