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Connected but no internet access

Member
Posts: 2
Registered: ‎15-09-2017
I got Digi 60 postpaid plan with huawei broadband, but recently it shows Connected but no internet access in my phone once I try to connect to my broadband. I have to to restart many times, still the same problem, all bills are paid. Please help
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Re: Connected but no internet access

Community Manager
Posts: 8,688
Registered: ‎20-04-2015

Hi @WXin, kindly PM your name and number to one of our community support for further investigation: http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support

You may also use live chat from 10am-9pm.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: Connected but no internet access

Member
Posts: 2
Registered: ‎15-09-2017
I have no idea what to do
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Re: Connected but no internet access

Support
Posts: 1,919
Registered: ‎01-12-2016

Hi WXin,

 

If this issue persists, please PM https://goo.gl/SxGJMl us your broadband number for further checking.

 

Thanks.

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Re: Connected but no internet access

Member
Posts: 1
Registered: ‎12-07-2018
Same issue here, pls advise
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Re: Connected but no internet access/not connected at all

Member
Posts: 1
Registered: ‎29-03-2020
Hi I'm using Huawei B5FA, it has been 2 days I can't connect to the Internet, I have paid my bills, I never missed in paying them. But everytime I want to go online my broadband can't connect to my laptop and it will direct me to Digi.com.my page instead of Google. I need help here. I can't use it at all. But it appears full line 4G on the my broadband device. Need your feedback ASAP.