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Connected but no internet access

Member
Posts: 2
Registered: ‎15-09-2017
I got Digi 60 postpaid plan with huawei broadband, but recently it shows Connected but no internet access in my phone once I try to connect to my broadband. I have to to restart many times, still the same problem, all bills are paid. Please help

Re: Connected but no internet access

Community Manager
Posts: 8,769
Registered: ‎20-04-2015

Hi @WXin, kindly PM your name and number to one of our community support for further investigation: http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support

You may also use live chat from 10am-9pm.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotions

Re: Connected but no internet access

Member
Posts: 2
Registered: ‎15-09-2017
I have no idea what to do

Re: Connected but no internet access

Support
Posts: 2,693
Registered: ‎01-12-2016

Hi WXin,

 

If this issue persists, please PM https://goo.gl/SxGJMl us your broadband number for further checking.

 

Thanks.

Re: Connected but no internet access

Member
Posts: 1
Registered: ‎12-07-2018
Same issue here, pls advise
Highlighted

Re: Connected but no internet access/not connected at all

Member
Posts: 1
Registered: ‎29-03-2020
Hi I'm using Huawei B5FA, it has been 2 days I can't connect to the Internet, I have paid my bills, I never missed in paying them. But everytime I want to go online my broadband can't connect to my laptop and it will direct me to Digi.com.my page instead of Google. I need help here. I can't use it at all. But it appears full line 4G on the my broadband device. Need your feedback ASAP.

Re: Hotspot Connected but no internet access

Member
Posts: 1
Registered: ‎30-09-2020
I have buy internet data and I connect hotspot to laptop but no internet access

Re: Hotspot Connected but no internet access

Support
Posts: 2,693
Registered: ‎01-12-2016

Please PM us via https://goo.gl/SxGJMl for further assistance. TQ.
 

Re: Hotspot Connected but no internet access

Member
Posts: 2
Registered: ‎25-01-2021
Please help me. I'm really need help!
There is no internet access when my phone was connected to the broadband line. It was not the problem of no service. My digi app also shown my line is under active. I found the Internet quota does not shown on my broadband device as usual days.

Re: Hotspot Connected but no internet access

Support
Posts: 4,793
Registered: ‎10-04-2015

Hi Ahchinying. Please try the SIM in a phone first. If it can be used, you need to check the modem/router/MobiFi settings under the Access Point Name.

 

Make sure it is set to diginet and no username / password needed.

 

Hope that helps.

 

 

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!