Connected but no internet access

[WXin]

I got Digi 60 postpaid plan with huawei broadband, but recently it shows Connected but no internet access in my phone once I try to connect to my broadband. I have to to restart many times, still the same problem, all bills are paid. Please help

[MrOctopusK]

Hi @WXin, kindly PM your name and number to one of our community support for further investigation: http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support

You may also use live chat from 10am-9pm.

[WXin]

I have no idea what to do

[Digi_MYCHEAH]

Hi WXin,

If this issue persists, please PM https://goo.gl/SxGJMl us your broadband number for further checking.

Thanks.

[Valentino]

Same issue here, pls advise

[AliffAsraf]

Hi I'm using Huawei B5FA, it has been 2 days I can't connect to the Internet, I have paid my bills, I never missed in paying them. But everytime I want to go online my broadband can't connect to my laptop and it will direct me to Digi.com.my page instead of Google. I need help here. I can't use it at all. But it appears full line 4G on the my broadband device. Need your feedback ASAP.