Cannot access whatsapp using latest broadband 100

[keatqi6789]

Secondly, why would you need RM5 for VoIP? I have paid for it and less than a day, the system mentioned that it's used up but not shown. Excuse me, everyday I have to make long distance call that's why I subscribe for this plan. And now even adding VoIP cant settle the problem. Could you please rectify the problem too?

[Ganan]

Hi, I have subscribe 4 broadband plan 100 with digi. Since 27 May 2017,  I cannot do call through messanger , whatapps , imo. please rectify this problem asap. 

[MrOctopusK]

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@Ganan wrote:

Hi, I have subscribe 4 broadband plan 100 with digi. Since 27 May 2017,  I cannot do call through messanger , whatapps , imo. please rectify this problem asap. 

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@Ganan, Broadband accounts are not allowed to make VoIP/app voice calls unless a VoIP add-on is purchased. Please refer to FAQ #22 in Broadband page: http://new.digi.com.my/broadband

[henmaker]

I can confirm it is that Mybb Rewards 1GB-5days-RM0 causing the issue.

Since last week when using this broadband plan, i never log into the Digi Home portal to claim my free 1GB, and all the time working fine, until today when i tried to redeam my free iFix 2 months access via Digi Home Portal. And suddenly my Whatsapp not receiving message and message cannot be send out. Until i turn OFF the Wifi that connect to this broadband, 

Screenshot as proof:

This is not first time, last time i redeem the free 1GB from my previous 30 Broadband plan also the same. Seriously Digi, you guys have to fix this, this is disturbing.

[danielkung]

sama line saya pun x boleh guna WhatsApp dan wechat...

call 0162211800 pun x dpt selesaikan masalah saya...

[MiraRoslin]

hi i using broadband 60 also cannot access my whatsapp aftr i receive 1gb from digi. digi still not fix this problem. why this still happen after i saw all the complaint from the user?i update,on off my hp,reinstall whatsapp also face the same problem like them. at first i thought that my phone storage is full thats why i not receive whatsapp or my data is over limit but it is not. so digi team,please take this as serious case. please take action to fix it

[ezaedwin]

macamana nak claim reward 1gb tu xda pun kat acc?? masih tak boleh whatsapp lagi ni.. menyusahkan betul.. menyesal ambik broadband digi

[AmieyZufri]

I can access any of this even I already pay the bill.The only thing I can access is Youtube only.
I can't send any text on Whatsapp.I can't surf the Internet.

[MrOctopusK]

@AmieyZufri, please check that your main internet quota is still available. Data quota reset date follows your billing cycle.