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Broadband cannot make voice call on FB messenger and Whatsapp

Member
Posts: 1
Registered: ‎20-11-2016

Hi, the problem i am facing now is that i am unable to make any call on fb messenger apps and whatsapp. It just keeps ringing until it hangs up. I tested it with various modems and  network provider, maxis and umobile works fine and only when i use digi simcard i cannot make fb call. Tried calling Helpline and your staff just keep babbling about voice minutes. FYI fb messenger app and whatsapp USE DATA QUOTA to make the voice call. any insight is appreciated as these two features is very very important for me. 

Re: Broadband cannot make voice call on FB messenger and Whatsapp

Community Manager
Posts: 8,677
Registered: ‎20-04-2015

@Chew94, please be informed that the new Broadband plans do not allow VoIP services and offers VoIP top up to allow VoIP services. Please refer to FAQ: http://new.digi.com.my/broadband


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Re: Broadband cannot make voice call on FB messenger and Whatsapp

Member
Posts: 13
Registered: ‎08-02-2016

I was all enthusiastic about signing up to this Digi Broadband and now i read about this ridiculous restriction.  Thanks for highlighting this retrograde step from Digi.  I'll be looking for broadband elsewhere.