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Add on quota used instead of Stream Free.

Member
Posts: 3
Registered: ‎22-04-2018

2 days ago i purchase 10GB add on for my broadband, and i also have 24 GB stream free quota and 4gb for stream on respectively. now the main story here, i do stream youtube a lot for this 2 days and now its stated that i'v used up all the quota i purchased. but the the 28GB or 24GB quota for stream free isnt being used.... i still remember digi promised that "Stream 19 services for 24 hours/30 days and never eat up your internet"..whats going on actually? am i a victim ? so dissappointed by this... this is not the first time this happen..Digi.jpg

Re: Add on quota used instead of Stream Free.

Contributor
Posts: 38
Registered: ‎23-01-2016

@Ajik93

 

Internet top-up quota will be utilized before Streaming Quota.

 

This chart may explain the data utilization that you are using :-

 

broadband_faq_general_q18.png

Re: Add on quota used instead of Stream Free.

Member
Posts: 3
Registered: ‎22-04-2018
Wow!!! Thats so **bleep** awesome rules of quota utilization... This will confirm that, this plan is last until august only for me.. But now, how about this... I purchase the add on... But i onoy got 8+gb of data and not 10gb as written on add quota purchased.. I got all the proof of that... And that proof is from MyDigi about my data usage... Im gonna bring this matter to skmm and ask them what should to be done here...