Hello there! Are you new to our Community?

[#1]

This easy guide will help you understand how it works

 

As we like to keep our Community a free and open space for your inspiring thoughts and ideas, we would also like to keep it a nice and safe environment for everyone. Check out our Do's & Don'ts here before you start  

Happy posting!

[#2]

how to know what internet plan i'm using?

[#3]

Hi, katokorek7.

Please dial *200*1# and the menu will show what internet package that you currently subscribed to :-)

Thank you

[#4]

Is digi gonna hav pink gold color for Samsung s7 edge?

---

@leeyc wrote:

Hello there! Are you new to our Community? This easy guide will help you understand how it works

As we like to keep our Community a free and open space for your inspiring thoughts and ideas, we would also like to keep it a nice and safe environment for everyone. Check out our Do's & Don'ts here before you start  

Happy posting!

---

[#5]

Hi JayC, no news about it yet. If there is, we'll advertise it in our website ya.

[#6]

Saya pengguna baru untuk digi ni..lpas beli sim kad digi..masuk dlm hp..setting semua dh settle..lpas tu connect ke internet..satu benda yg aku pelik ttang digi ni..kat hp aku terang lagi bersuluh kata"H+" tapi bila browse internet.stream youtube(MASIH LGI H+) tiba2 jadi perlahan sgt mcm siput..saya sudah tebus penggunaan internet percuma 300mb..lpas habis guna,sya melanggan pelan internet 600mb seminggu..line masih H+ tapi masalah yg sama masih berlaku..ia mcm H+ tpi sebenarnya G...kenapa slow sgt!!  Paling aku benci bila nk download sesuatu..SANGAT SLOW MACAM SIPUT KURANG LENDIR UTK BERGERAK... tlg betulkan masalah ini!!!!

[#7]

Hi, 

I just found out that the free internet of 1GB has disappeared from the updated digi app's add on there, while i didnt redeem it yet.

[#8]

Hi jack454,

The free quota redemption must be made within 3 days after you received the SMS notification.

Thanks.

[#9]

Why my unlimited social so slow? For fb

[#10]

Hi Yen9292, Please PM us via https://goo.gl/SxGJMl with your mobile number and full address for further checking.  Thanks.

[#11]

hi there, im trying to subscribe to postpaid rm80 plan (port-in) but failed for 1st time checkout (unsuccessful payment). Then a moment later i hv submitted again and when reached checkout, it appeared double total due rm168+ (i.e. rm84+rm84).

how come this happened? how can i go back to my previous order to proceed checkout without redundancy?

please assist

[#12]

Hi @Hada. Please try to clear one of them from your cart. Hope it helps. 

[#13]

Hi,

This is digi helpline number..0162211800..the problem is when i called this number to complaint about the slowness of digi line,it was in chinese language...how to change the language le?

[#14]

Hi majan,

You may dial*128*1*9*2*1# to change language to the English language. Please PM us via https://goo.gl/SxGJMl with your number, full name and the last 4 digits of your IC number if you need further assistance. 

Thanks.

[#15]

Not bad laa digi . I follow you

[#16]

Thanks for your supporting, ahyenzvee7. We will continue doing best to fulfil your expectation.  

[#17]

hi CaptainStrike19..kemungkinan besar awak kena tengok setting hp awak..hp awak support 4g tak?kalau support..awak kena tengok awak punya setting..takut setting yang problem..cuba awak bukak settings>mobile network>network mode..kalau kat network mode awak pilih 3g/2g..awak cube tukar kan kepada LTE/3g/2g (auto connect)..then restart hp skejap..selamat mencuba..

[#18]

Hi. Why my main quota will drain when I open my Instagram even I got free Social Bonus 😊

[#19]

Hi guys I need some suggestions here. My previous bills of digi is 357rm and  just now a lawyer call me to pay lamsum of that total.but I can pay 100 per week. Is it got any effect if I pay like this? Cause a lawyer company ask me to pay lamsum before tomorrow if not my name  will blacklist and must go to court some more.please please I need a suggestion 😂

[#20]

Spoiler

Hi Digi, 
I'm half way port in to DIGI from the blues. Already confirmed receive my DG sim card. But problem is I notice typo error on my names in DG acc. So anyway I can correct the typo error? 
Thank You. 
Weits.

[#21]

Hi Weits,  Please PM us via http://goo.gl/epyFn8 with your mobile number, full name and a screenshot of your IC so that we can assist you further. Thanks 

[#22]

Hello Digi,

I am a digi user since early 2016, changed to postpaid (110 plan) since december 2016, currently considering buying a samsung galaxy note 8 from digi phone plan. so my question is,

1. do i have to pay upfront payment since I've read somewhere saying if I'm an existing user I dont have to pay upfront?

2. how much do i have to pay every month of i take the note 8 + digi 138 plan?

3. how do I pay my monthly bills if i take the phone plan, via online banking or credit card only?

thankyou in advance.

[#23]

Hi Yanze,

1. do i have to pay upfront payment since I've read somewhere saying if I'm an existing user I dont have to pay upfront?

-For our loyal customer who using the Digi Postpaid line more than 1 year and above, can be waived for the advance payment. Meaning that you just need to pay the device price + GST.

This offer is only applicable to the Digi Postpaid 138 plan and must tie to 24 months contract with Digi.

2. how much do i have to pay every month of i take the note 8 + digi 138 plan?

-For customer who below 12 months tenure in Digi, you need to pay for the device price RM2,468 + device advance payment RM920 + GST. You can pay by cash or credit/debit card.

The advance payment of RM920 will take 24 months to rebate into your bills (RM920/ 24months = RM38.33 per month). Which is your monthly payment to Digi is only RM99.67(RM138-RM38.33).

3. how do I pay my monthly bills if i take the phone plan, via online banking or credit card only?

-You can make the payment via JomPAY, MyDigi app or directly walk-in to our nearest Digi Store.

Our biller code for the JomPAY is 1016 and Ref-1: [Your Digi account number]. Payment via JomPAY, MyDigi or at our Digi Store will be updated to your account within 2 hours time upon payment successful.

Hope the information helps. TQ 

[#24]

HI THERE. I'm new to digi and according to the the app my number has expired since 3 Dec 2017. I would be thankful if you can let me a know how to find out whether my number is within the reactivation period and can be reactivated.

[#25]

Hi Qilahs, kindly send us a private message <here> including your mobile number for further checking. Thank you.

[#26]

Hi Brian. Thanks for replying. 

[#27]

We don't recommend you to share your mobile number publicly. Kindly send us a private message by clicking <here> for further assistance. Thank you.

[#28]

Like I mentioned before, I am a new user and I am finding it difficult to navigate through this page using a phone without a step-by-step  guide

[#29]

It's okay, you will get use to it soon. Kindly refer to our private message conversation ya. Thank you.

[#30]

I need internet and mms settings for my Sony Xperia Z2 device.. i already tried install from  service providers but it says the setting not available for me. the networks also always no service every 10minutes.. hmmmm.

[#31]

Hi,

how to check my delivery status?

[#32]

Hi HAK, kindly send us a private message <here> including your transaction ID for further checking. Thank you.

[#33]

Hai. Sy nk tanye, yg plan internet rm80 tu unlimited ke? Mcm mna nk tkr plan kalau berminat?

[#34]

Hi, @Cuckoo_Tangotc.

Anda boleh walk in ke Digi Store dan katakan kepada team kami disana yang anda ingin melanggan pakej tersebut. Cuma perlu bayar sebulan advance payment sahaja semasa proses pendaftaran.

Kandungan untuk pelan Digi Postpaid 80 adalah seperti berikut:

Digi Postpaid 80 (tiada kontrak)
- Caj bulanan RM 80 ( tidak termasuk 6% GST )
- Bulanan internet: 20GB (10GB sentiasa + 10GB hujung mingguan)
- Panggilan percuma ke semua rangkaian.
- Bulanan SMS percuma: 300 SMS kepada semua rangkaian di dalam Malaysia
- Internet rollover: Maximum 2GB baki internet boleh dibawa ke bulan depan
- Anda boleh dapat 20GB All Day internet dengan hanya menambah RM5 sebulan. Caj komitment bulanan bagi pelan ini ialah RM85 tidak termasuk GST.
- RM0.10/SMS
- RM0.20/MMS

https://new.digi.com.my/postpaid-plans#best-value-plans

[#35]

Hai my name is amir.  I got a problem with digi line. I cant get any digi line coverage also i cant use  mobile data but i can recieve incoming call or message so i thought it phone malfunction(samsung s6) than i change to another phone (oppo a37) still didnt get any line coverage or mobile data/internet. It already happen for like 2 or 3 days now before that it was fine. I can get up to 4G speed on my mobile data but now i cant get any line coverage or the line bar. I currently at taman indahpura, jalan matahari johor. Please help digi

[#36]

Hi,@AMIRHAMZAH. Please log into our MyDigi app to lodge a report about the network issue that you have encountered. Click on Menu >> Support >> Email >> Select Category (Network Coverage). We'll revert to you the soonest possible. Thank you.

[#37]

how do i check how long i have been with Digi as a customer?

[#38]

Hi ahpao. Could you PM (inbox) us your mobile number here: https://goo.gl/ztUhcG for further checking? Thank you.

[#39]

Hi. Can I change my plan from Postpaid 80 to 58?

[#40]

Yes, you can change the plan fro Digi Postpaid 80 to Digi Postpaid 58, ain2911. Kindly click the link below and choose the 'Change Plan' option ya. Kindly ensure that your account already active more than 30-days. Less, than that you need to submit the request at our Digi Store or Digi authorized dealer near you. TQ.

https://new.digi.com.my/postpaid-plans#best-value-plans

Hi. Can I change my plan from Postpaid 80 to 58?

[#41]

TalkTime transfer

how stuck !  please, many devices are for elders, kiddos, our spares, etc.,  and can't transfer credits in to them, and can't transfer credits out when they don't like spend credits. 

kindly make talktime transfer available to them. or tell us how to get it available easily ? 

Thanking You !   

[#42]

Thank you for your feedback, ooiack. If you face difficulty to use the Talktime Transfer service, kindly check if one of the sender or receiver currently using  Prepaid Easy, Prepaid LiVE, Prepaid Smart Plan or Smart Prepaid plan.  The service is not available for these plans. To check what plan you're currently using, please dial *128# > My Account > Call Plan. For the eligible plans, your account need to be active more than 90 days before the service can be used.

TalkTime transfer

how stuck !  please, many devices are for elders, kiddos, our spares, etc.,  and can't transfer credits in to them, and can't transfer credits out when they don't like spend credits. 

kindly make talktime transfer available to them. or tell us how to get it available easily ? 

Thanking You !   

[#43]

test

[#44]

May i know what caused billing me even i am ported out? Can please tell me why? I already clear my bill before port out from DIGI.

[#45]

Hai dreamxyz77. Could you PM (inbox) us your mobile number here: https://goo.gl/ztUhcG for further checking? Thanks.