Digi is now offering free calls to the 24-hour helplines Talian Nur and Childline 15999 in partnership with the Ministry of Women, Family and Community Development Malaysia (KPWKM) and Childline Malaysia.
This initiative is an extension to the CyberSAFE in Schools programme, a programme by CyberSecurity Malaysia in collaboration with the Ministry of Education Malaysia, Childline Malaysia and Digi. This is in line with Digi’s aim to provide Safe Internet to families and children besides providing them easy access to an alternative support platform to turn to, in the event of a ‘bad’ online experience.
According to Philip Ling, Project Manager for Safe Internet, Digi has been a strong advocate for child safety and the right of the child to be protected on the internet. “With the increasing rate of cybercrimes particularly targeting children, we want to make sure that they are adequately protected against possible danger on the net. This includes providing easy access to ways in which they can seek help.
“We were inspired to do this by the recent CyberSAFE in Schools survey, which indicated that some children were not aware of the availability of online or phone-in help centres like Childline that can provide them with a safety net for problems related to the internet. Now, children can easily make calls to get help without worrying about the costs, while the portability of mobile phones offers them greater privacy when discussing their concerns with the trained Childline 15999 call centre operators,” he added.
The Minister of Women, Family and Community Development (KPWKM), Dato’ Sri Rohani Abdul Karim said, “Nowadays, we can see how the internet has become ubiquitous with more people embracing it as part of their lifestyles. Unfortunately cyber threats are increasing in tandem with the prevalence of the internet. Hence, we have to take all the necessary precautions to ensure our children’s safety when they are on the Internet. This effort is a fine example of how the public and private sectors can come together and collaborate in addressing key issues that are affecting the nation. We also applaud Digi’s continuous commitment towards safeguarding our children who are susceptible to internet threats and risks.”
Effective immediately, affected families - especially children, can now make free calls to 15999 Talian Nur and Childline from all Digi prepaid and postpaid numbers. Talian Nur is a hotline link to enable early intervention for victims of domestic violence and natural disasters, while 15999 Childline is a confidential 24-hour helpline for children and young people to seek information, share feelings and get needed help.