09-04-2017 10:52 PM
Effective May 1, 2017, there will be a monthly fee of RM5 per month for paper (hardcopy) bill statements. This is done to promote our Deep Green with e-Bills. We’re hoping our customers will opt for paperless e-Bills to reduce wastage.
You will be able to view and download your bills for FREE via the new MyDigi app.
The RM5 per month subscription fee will be applicable to all of Digi’s existing and New Mass Postpaid customers who subscribe for paper bills (i.e. Standard Bill only or with Itemised Billing).
Here’s how to set your e-Billing via MyDigi app:
Or if you prefer to use your browser, just click here.
Q1. What are the changes on Standard Billing charges?
A1. Effective May 1, 2017, there will be a monthly fee of RM5 per month for paper bill statements to promote Deep Green with e-Bills.
Customers can opt for paperless e-Bills via MyDigi, whereby they can view and download their bills for FREE .
Q2. I’m an existing subscriber with an Itemised Bill subscription. Will there be any changes to my subscription fee?
A2. No changes to the fee price for Itemised Bills, which remains at RM5 per month, per account.
Q3. What does Standard Billing consists of?
A3. Standard Billing consists of your Account Summary and Details Of Charges only (No Itemised Billing).
Q4. Who will be charged for the New Standard Bill fee?
A4. The new Standard Bill subscription fee will be applicable to all Digi’s Existing & New Mass Postpaid customers who subscribe for paper bills (i.e. Standard Bill only or with Itemised Billing).
Q5. Do I have an option not to receive/subscribe to any paper bill?
A5. Yes, you can go paperless by changing your billing medium to either PDF or SMS Bill via MyDigi. You can then download your bill s via MyDigi for FREE.
In order to connect to MyDigi, you will need to have Telenor Connect ID with account owner.