Starting from October 13, 2016, you will receive an SMS to inform you that we have upgraded your monthly Internet quota at no extra cost.
Have some questions? Do check out our FAQ section below:
1. I have received an SMS from Digi to inform that I will be upgraded with more data at no additional cost in my next bill, what must I do?
Congratulations! You do not have to do anything. Just wait for the upgrade of service in your next billing
cycle. The additional Internet data is an all-day quota for any day any time usage.
2. Do I have to pay a fee for the upgrade?
No, it is free of charge and your monthly commitment fee is still the same. It is a reward from Digi to our
valued customers.
3. Can I have the extra Internet data now, instead of waiting for the next bill?
We appreciate if you could wait as the arrangement is according to subscriber bill cycle.
4. How long can I enjoy the additional Internet data for?
You can enjoy the offer for as long as you stay on the plan.
5. Can the additional Internet data be rollover?
No, Internet rollover feature is only available for current Digi Postpaid plans, not for old plans.
6. How do I know when the upgrade has been completed?
As per the SMS you have received, you will receive in your next bill. You may check the upgrade on MyDigi App.
7. My friend/family member has the same rate plan as mine. Will they receive the same upgrade as mine?
If he/she is currently on the same plan regardless on contract or no contract, they should be included in this exercise. In the event that he/she didn’t receive the same SMS , please do ask them to call us at
016-2211800 or write in to help@digi.com.my.
8. After the completion of upgrade, can I go back to my old offer?
No, we can’t revert to the old offer as it doesn’t benefit you at all. This proactive upgrade exercise aims to
bring additional value to our customers.
9. My friend/family member has other plan (which is not one of the 12 legacy plan), can they subscribe to
the same data as mine?
No, we would advise to your friend or family member to subscribe or change plan to the latest Digi Postpaid Plans.
