Here’s what you need to know now that GST will be at 0% from 1 June 2018.
Will there be any changes in my monthly bill once the 0% GST takes effect on 1 June 2018?
The displays of the bill before and after the month of June 2018 are as per below.
Would all existing Postpaid Products & Services that are subject to 6% GST becomes 0% GST?
Yes. Please refer to the summary table below.
My monthly postpaid bill falls in June 2018 but my phone usage crosses over from May 2018. How will the 0% GST impact me? Will the 6% GST be pro-rated or do I get a full refund?
For new and existing customers who signed up before 1 June 2018 with a crossover billing between May and June 2018, GST will be charged on the monthly fee as well as other credit and charges. The 6% GST amount charged according to the number of days of subscription from 1 June 2018 will be refunded in the next bill statement.
May - June 2018 Crossover month bill charges by Bill Cycle illustration
Example: Your bill statement date is on 16 June 2018 for your Digi Postpaid 80. You would be charged the full 6% GST on the monthly fee of RM80 first. In the next bill statement, you would receive a refund of RM2.32 [6% x (RM80/31*15 days)]. For Usage charges, 6% GST is only levied up till 31 May 2018; so there would not be any excess GST charged from 1 June onwards.
May - June’18 Crossover month (Eg. Bill Statement on 16 June 2018)
Will there be any refund for Advance Payments paid before 1 June 2018?
For any payment made before 1 June 2018, 6% GST will be charged and all payment made with 6% GST before 1 June 2018 shall NOT be refunded in accordance to Royal Customs Malaysia. Please refer to the scenarios below to understand how advance payment is treated.
Will there be any refund for Easy Payment Plan (EPP) Advance Payment paid before 1 June 2018? For any payment made before 1 June 2018, 6% GST will be charged and all payment made with 6% GST before 1 June 2018 shall NOT be refunded in accordance to Royal Customs Malaysia.
Will there be a refund of the 6% GST for any phone bundle/ purchases before 1 June 2018, which is still pending activation or delivery? Example MNP phone bundle/DSO delivery? For any payment made before 1 June 2018, 6% GST will be charged and all payment made with 6% GST before 1 June 2018 shall NOT be refunded in accordance to Royal Customs Malaysia. Nevertheless, for customers who signed up during the 10% Off Device Price Promotion (22 - 31 May 2018), the difference in device price will be refunded in next month’s bill. .
I have signed up for a phone bundle and received a tax invoice before 1 June 2018. On 30 June 2018, I had to cancel my phone contract but kept the phone on 30 June 2018. Will I receive a refund on the 6% GST paid for Advance Payment when I signed up for the package? No, there would not be any GST refund on the Advance Payment. Since the contract was terminated before the contract period, a penalty fee would be charged. However, the contract penalty fee is not subject to GST.