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Share your Internet with MyDigi: Step-by-step tutorial.

by whysee SuperUser on ‎12-08-2016 06:35 PM - edited on ‎26-05-2017 11:41 AM by Community Manager

Postpaid subscribers, you can share your Internet with your supplementary lines with the MyDigi app.

 

It's super easy! Here's how:

 

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FAQs:

Q1: Why can’t I allocate quota?

A1: Only the head of the ‘Family’ group can view and allocate quota.

 

Q2: Why is my quota reducing even if I’m not using data?

A2: If it’s a shared quota, other members will be using the quota as well.

 

Q3: Why is my quota allocation not reflected after clicking save?

A3.1: Please go to the home screen and pull the page down to refresh.

A3.2: Log out and log back in.

 

Q4: How much internet quota can I share with my Family group members?

A4: The range of Internet quota allocation is by ±100MB. Minimum allocation is 100MB; maximum allocation is up until the total bundled Internet quota of your plan rate.

 

Q5: I have allocated Internet quota to my Supplementary lines, can I increase/decrease this allocation?

A5: Yes, you can increase and decrease quota allocation anytime. Example: If you’ve allocated 100MB to your Supplementary line and he/she has exceeded 100MB, you may increase the allocation. 

 

Q6: I have exceeded my monthly Share Internet quota. Can I purchase Top Ups to continue to share and surf? 

A6: Yes, you can purchase Share Internet Top Ups to continue to surf and share with your Supplementary lines

 

Comments
by 60102838528 Member
on ‎02-06-2017 08:00 PM

I cant share

by Valued Contributor
on ‎04-06-2017 07:12 PM

Hi 60102838528, Internet Sharing service is valid for postpaid plan from principal line to supplementary lines only, not applicable to prepaid plan. If you're using postpaid plan, you may PM to us or call up our customer service helpline at 0162211800 for verification and further checking. Thank you.

by pchinhuei2891 Member
on ‎09-11-2017 08:28 AM

HI  DGI,

 

i cant share my internet data to my subline family member.

 

i am principle line, i have downloaded the MyDigi APP, i am stuck on STEP 3. There is without  the "red box" arrow for me to go next step.

 

Please assist.

 

 

by njessie86 Member
on ‎28-06-2018 10:52 AM

Mydigi app under maintenance, any other way to share top up???

by Support
on ‎28-06-2018 11:04 AM

Apologize for the inconveniences, njessie86.

Please dial *128# >> My Account >> Talktime Services >> Talktime Transfer.

 

Mydigi app under maintenance, any other way to share top up???

by njessie86 Member
on ‎28-06-2018 11:54 AM

sorry i mean internet sharing. i am postpaid family package user. i need to share interent to my family member. where the app is not working. please advise.

by zjye Member
on ‎28-10-2018 09:18 AM

Same happen here, just subscribe to postpaid 58, but there are no internet sharing option?

by Support
on ‎28-10-2018 12:35 PM

zjye, kindly PM us your phone number <here> for further clarification, please. TQ.

 

Same happen here, just subscribe to postpaid 58, but there are no internet sharing option?

by MANUTD18 Member
on ‎05-06-2019 12:12 AM

Hi,

 

Can anyone help me..i puchase topup shared internet rm25 for 10gb..but suddenly its not appear in mydigi apps..so, i cant share/allocate the internet.. pls help..tq

by JWSK Member
on ‎31-07-2019 10:28 AM

Guide is outdated, your myDigi app looks different now and I cant find a way to share quota to my subline. I am postpaid 58 user. Please assisst, thank you.