on 27-04-201603:34 PM - edited on 29-05-201707:03 PM by Marshie
We have been made aware of unauthorized partners or resellers falsely using the CIMB name in SMS messages stating that Digi customers have been charged and credited with a large amount of money. Our customers are then requested to call a fixed line number for clarification.
Once the customer calls this number, someone impersonating a CIMB agent will attempt to obtain Digi customers’ ATM bank or credit card details under the pretense of verification.
Telltale signs of fake bank agents:
Inconsistent language used during the IVR prompt recording.
Unprofessional speech and behavior.
Unable to maintain a conversation with your preferred language.
Asking for you to disclose your ATM PIN number or Credit Card security number.
The fixed line numbers that are mentioned in the SMS message for you to call and clarify :
We have not authorised such SMS messages to obtain customer’s ATM bank or credit card details. Please do not call and respond to the SMS messages or any such calls from those fixed line numbers.