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Report Digi network problems via the MyDigi app

by Community Manager on ‎26-05-2017 04:34 PM - edited on ‎04-01-2019 12:01 PM by Community Manager

Are you having problems with your Digi network? Report it to us via the MyDigi app and the cool part is, you can even pin your location via the GPS function for a more accurate reporting!

 

Here’s how you can lodge a report on the app – it’s easy!:

Screenshot_1.png

Screenshot_3.png

yeap.png

 

Comments
by Tehchengyu Member
on ‎09-06-2017 06:37 AM

@Bellsa wrote:

Are you having problems with your Digi network? Report it to us via the MyDigi app and the cool part is, you can even pin your location via the GPS function for a more accurate reporting!

 

Here’s how you can lodge a report on the app – it’s easy!:

Screenshot_1.png

Screenshot_3.png

Screenshot_4.png

 


by Tehchengyu Member
on ‎09-06-2017 06:38 AM

@Bellsa wrote:

Are you having problems with your Digi network? Report it to us via the MyDigi app and the cool part is, you can even pin your location via the GPS function for a more accurate reporting!

 

Here’s how you can lodge a report on the app – it’s easy!:

Screenshot_1.png

Screenshot_3.png

Screenshot_4.png

 


 


@Bellsa wrote:

Are you having problems with your Digi network? Report it to us via the MyDigi app and the cool part is, you can even pin your location via the GPS function for a more accurate reporting!

 

Here’s how you can lodge a report on the app – it’s easy!:

Screenshot_1.png

Screenshot_3.png

Screenshot_4.png

 


by miyabi Member
on ‎30-06-2017 10:26 PM

I have just reported a cell site problem (no DiGi signal if a blackout happens) via MyDigi app. I hope that problem can be fixed soon.

by Support
on ‎02-07-2017 02:17 PM

Thanks for your feedback, miyabi. Rest assured, steps are being taken to resolve your network experience as soon as possible. Your kind patience and understanding would be most appreciated. 

by zamhtc85 Member
on ‎18-07-2017 04:33 PM

not sea previous bills

by Support
on ‎19-07-2017 09:40 AM

Hi @zamhtc85. Seems we can't send you a PM. Please PM us for further assistance about this matter. Thank you.

by vvee Member
‎29-07-2017 10:02 PM - edited ‎29-07-2017 10:04 PM

 

THIS APP IS NOT WORKING . I ALREADY SUBMIT 6 ~ 8 TIMES FOR SAME CASE VIA THIS APP BUT DIGI STILL SAID CANNOT FOUND CASE LOG UNDER MY PHONE NUMBER OR EMAIL ADDRESS.

 

PLEASE SUGGEST ALTERNATIVE EFFICIENT WAY  TO ADDRESS MY ISSUE ASAP.

by vvee Member
on ‎05-08-2017 12:33 AM

DIGI, CAN YOU DO SOMETHING !!?? IT IS ALREADY 2 ++ WEEKS I GETTING WORST INTERNET SPEED!

 

NOW I GETTING THIS FOR 150 MONTHLY?

 

UPLOAD MORE THAN DOWNLOAD__

 

multiple site speed test2.png

by vvee Member
on ‎05-08-2017 09:02 AM

Digi Reply:

replied.png

 

This is DIGI app, ALTERNATIVE CONTACT NO. IS A REQUIRED FIELD

Capture+_2017-08-05-08-53-21.png

LOCATION IS A REQUIRED FIELD

Capture+_2017-08-05-08-54-20.png

DIGI , STOP FINDING YOUR EXCUSES 

by AbuImran Member
on ‎09-09-2017 12:39 PM

Hi,

 

Already submitted my case via App just now, but how I could know if the case is being handled? I didn't get any acknowledgement/notification upon submission.

 

My case is similar as above, I'm recently only getting 0.1 Mbps download speed constantly while the upload speed is higher at 6-8 Mbps.

Previously (about 1-2 months ago), I got 15 Mbps download  constantly which I think was amazing so I don't think it's the device problem because the location was the same, in Nilai Impian, Negeri Sembilan.

 

Thank you

by JackRajan Member
on ‎11-09-2017 09:09 AM

My  Data roamig plan isnt working properly,  i've just changed my plan to  138, its should support 5GB roaming data. Since i work in Singapore i used to travel in and out everyday but my data roaming seems like having problem...  Only Singtel  supports data roaming once in a while.. Starhub and M1 no data roaming.... I only can get my data roaming conectivity only 2 or 3 times a week... can Digi do something about this ????

by kokleongch Member
on ‎29-09-2017 05:01 PM

I have tried to submit 3 times but got timed out. nothing works. Livechat waiting forever. Digi helpline cannot be reached.

by ysysys Member
on ‎29-09-2017 06:34 PM

Hi, problems with network and no service since yesterday 28/9 evening around 10pm. Until this after 6:00pm couln't call the custoemer service hotline, calls always failed. Can't load myDigi Apps until now, after successfully loaded the Apps, and report the network problem as shown above, and clicked submit, and it says Failed to send email.!

 

Photo 29-09-2017, 6 32 05 PM.png

by digi_user_0956 Contributor
on ‎11-10-2017 07:53 PM

submit  > 20 times

no call no support 

by jialingmu Member
on ‎19-10-2017 02:38 PM

Using MyDigi app to report a network issue would only work IF there is no service interruption. Today (19 Oct 2017), we are having internet connection issue, we cannot use any app on our phones. There is no way that we can report a fault by using the app while connected to Digi 3G/4G, unless a Wi-Fi connection is available somewhere, which is not always the case.

by fazira27 Member
on ‎23-10-2017 04:35 AM

HOW CAN I EMAIL THIS PROBLEM THROUGH MY DIGI WHEN YOU ASKED FOR ANOTHER ALTERNATE NUMBER WHICH IS I DONT HV??

 

IM A STUDENT AND IM ALONE IN MY HOSTEL RIGHT NOW SO HOW CAN YOU EXPECT ME TO HV ANOTHER NUMBER??

 

BUT I SEND IT ANYWAY USING MY MOMS NUMBER BECAUSE I THINK DIGI WILL EMAIL ME FOR ANY UPDATE. HOPE YOU FIX THIS ASAP. ITS BEEN TWO DAYS MY DIGI NUMBER GOT NO INTERNET LINE AT ALL. AND THIS IS THE 2nd TIME IT HAPPEN.

 

 

by nsrizaL Member
on ‎28-10-2017 12:34 PM

Infinite 150 user.\

 

Stupid way to ask customer to submit through app but no feedback from CS.

I have sent 3 emails by app but nothing, not even a reference number.

 

This ********

 

Digi Infinite 150 (0165262697)

My fourth email... Not getting satisfactory speeds, before 20-25mbps, since 12/10/2017 getting less than 4, sometimes less than 1mbps. Upload less than 1 sometimes even 0mbps.

I want a complaint reference number so I can forward to SKMM.

*************

 

Tried to chat for the last few days, always busy. Tried to call but no one answers.  

Sent multiple emails but not even one confirmation reply.

Digi does not  file a number for customer complaints so that we can't  forward to SKMM.

Stupid service and support...

by Mohdazizi Member
on ‎30-12-2017 10:25 PM

Hi digi. If you are not responding to my problem here I know you are the worst human in galaxy. 

 

First, your my digi apps is 'sampah'. How can you tell us to report  network problem through that thing but you are leaving that report with no report number?

 

Second, I've already report the problem through my digi apps, Twitter, Facebook, email and still you are not respond. Maybe if I'm using letter you just throw that in "longkang".

 

3rd I'm struggling with your network almost 1 month. For your information I'm digi infinite user where I paid rm159/month. My internet speed 0.1mbps. How can I use that? Wtf. 

 

Worst thing is if I'm going to another state, the network problem disappeared. Is your technician at teluk intan perak sleep at office just waiting for the clock to change to 6pm and go back home?

 

This is the worst telco I have ever used. Before I switch to another telco, I just want you to know that you are eating illegal money from citizens.

 

You should get award Digi worst telco ever 2017. Tq! 

by roywans Member
on ‎31-12-2017 02:02 PM

 FIX high ping when playing online games csgo. host: sgp.valve.net   /sgp-1,sgp-2,sgp-3

by Support
on ‎31-12-2017 07:18 PM

Thank you for your feedback, Mohdazizi. Would appreciate if you can PM us details of the report <here> for further clarification, please.

by Support
on ‎31-12-2017 07:20 PM

roywans, do have issue with this particular game only? Does it happen at certain location or everywhere? Kindly PM us your phone number, phone model & screenshot of the speedtest <here> for further clarification, please. TQ.

by Mohdazizi Member
on ‎31-12-2017 08:17 PM

Already pm the report number

by roywans Member
on ‎31-12-2017 09:55 PM

yup only on csgo and dota. steam games. i dont know because i used play at home only.. so i guess its only on my location.

by Helminaida Member
on ‎18-01-2018 02:29 PM

im digi postpaid and 150 infinate user, since 10/1/2018..my internet speed is drop below 1mbps and got high ping (1k++ms)..bodo la digi ni,,reply lembap service mcm sampah..

by PYLIEW Member
on ‎09-02-2018 05:01 PM

I closed my DIGI broad band sometime back and settled all my outstanding bills at DIGI's kiosh. However a bill was sent to me for just over RM100 for services that I did not use nor provided. I paid up just over RM50 with RM50 remaining which I thought was fair since I did not use the service that I was charged for.

However when I applied for another internet service recently (6-Feb-2018) I was told DIGI has blacklisted my name. I reluctantly paid the remaining RM50 via my bank on 7-Feb-2018 but to date 9-Feb-2018 I am still black listed and block by DIGI in getting another internet service provider.

Please look into this matter soonest as I think GIGI is very unfai in their trade/business practices.

My ex-account with DIGI is: 1000004514895   and Mobile phoen assigned was: 019-3597537

My email is: labuan.liew@gmail.com

 

Thank you

 

PY Liew

by Support
on ‎11-02-2018 08:58 AM

We believe the blacklist has been cleared, PYLIEW. Apologize for the delay.

by donvito44 Member
on ‎19-02-2018 08:57 AM

Hi digi_kobi,

 

I noticed the submission of network issues reporting thru mydigi app does not give any acknowledgement nor report number.

Is this still the case? If yes, what is the point of submitting thru the app, if there is no way of tracking the progress or resolution?

 

Rgds

DV44

by Support
on ‎20-02-2018 12:30 PM

Be it a report number or further info request, you should be getting a response to the report submitted via MyDigi app, donvito44. Kindly PM us your phone number and email address <here> for further clarification, please. TQ.

by MB1 Member
on ‎22-02-2018 03:52 PM

Hi,

Been submitting multiple reports like some of the comments above. No responses whatsoever. submitted more than 10 times.

 

If the app is not functioning please fix it. My network has been very bad. 4G LTE but doesn't even load a Google page. Happens to all my supplementary lines as well. Drop calls happen way too often. Network extremely unstable and fluctuates, sometimes it even drop to NIL/Emergency calls only in KL City centre.

 

 

by Leafold Contributor
on ‎23-02-2018 03:35 PM

Thank you for your feedback, MB1. Would appreciate if you can PM us details of the report for further clarification, please.

by MB1 Member
on ‎01-03-2018 05:35 PM

Sent PM on 23/8. received no response as well. my message was not even read. 

by fazrulhafiz Member
‎04-03-2018 12:47 AM - edited ‎04-03-2018 12:49 AM

Reporting via app doens't entice me much.

Have been reporting network problem since I first use i150 digi plan in July 2017 surrounding Pandan Jaya area. Got a measly discount for my monthly bill.

I still need to pay the bill when I can't even use the network when I need to use it the most?

 

Latest update from the network team is that there is still no plan to fix it for now.

Afterwards I decided to terminate it rather than wasting my time and money in arguing about this.

by Jemzkama73 Member
on ‎06-03-2018 07:16 PM

Jemzkazama73@gmail.com

by gcooi90 Member
on ‎07-03-2018 10:09 PM
Same problem here!! Gurney, Penang area!! Morning-Afternoon is fine, but in the evening the download speed is not even 0.1Mbps. Complained for almost 5 times through the apps, not a single feedback. Come on, pay RM100 monthly for this kind of service? Hmmm...
by MB1 Member
on ‎08-03-2018 12:22 PM

I have tried to reach out to digi support via multiple channels, failed to do so. 

Is there no one else working in Digi or have you retrenched all your staffs? 

 

Submitting via app is not working. Best part is how do we submit if we have no connection? Run around looking for wifi?

Call centre has perpetually long queue.

Private messages not read and ignored.

Posting in forum seems to be ignored as well (not suprised to see many users facing the same issue)

 

Using Family 150 here and all my supp lines are as bad (if not worse). Drop calls, no internet, 4G LTE no connection.

 

What the heck is wrong guys. 

by Posh Member
on ‎26-03-2018 06:09 PM

how to report when there is no service???

by lcfanz7 Member
on ‎17-05-2018 11:16 PM

Done reporting weeks ago and totally no respond, to be honest Digi Infiniti 150 has been really bad starting 2018, it was pretty fast before (speedtest 10mbps+) in my area. Now cant even load a 360p video smoothly, totally disgrace for a RM150 monthly fees kind of plan.

by xonelai Member
on ‎05-06-2018 10:10 PM

5th June Noon, internet become very laggy, lag spike can't play games, then at evening LTE just totally went out no service, 3G insanely slow... Now almost midnight still problem. Already reported, this better be resolved A.S.A.P!

 

Location: Syn San Too, Jalan A, Batu Kawa, Kuching, Sarawak.

by Leaf0 Contributor
on ‎06-06-2018 07:26 PM

Hi, xonelai. We're so sorry to hear about your experience. Our Digi technical team can use further information from you to investigate this issue and also to improve the network in future. Kindly use MyDigi app to submit your feedback along with the other essential information: https://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/...

by badwabbit Member
on ‎07-06-2018 06:48 AM

I'm using Digi Infinite 150 plan and have this bad experiences over playing Overwatch, got lag spike over 19% to 38% loss out until now, ping test on cmd show packet loss vary from 5%, 25%, and top to 40%. Started on 5 June 2018 from the afternoon

 

Location: Kg. Pulutan, Menggatal , Kota Kinabalu, Sabah.

by ninadiana Member
on ‎19-08-2018 12:45 PM

How can i submit my report when there is not even one line of internet.

 

Extremely poor connection is Pusat Islam Iskandar Johor (centre of Johor Bahru)

 

to be specific, there is no line in Level 5, Block A, Pusat Islam Iskandar Johor. 

 

Please help resolve my issues. I already submit the report multiples times via phone and they ask me to be patient. It is now more than two month, yet there is no improvement at all. i still cannot use my phone. ????????? is there any way you guys are doing this.

 

 

 

by Support
on ‎20-08-2018 12:12 PM

Hi ninadiana. If the Mobile Data connection is too slow or can't use it at all, please use a WiFi connection and log in using 'Sign in with CONNECT' option. Our technical team we'll revert to you the soonest possible. Thank you.

by hafizrahim Member
on ‎05-09-2018 11:51 AM

Digi,

 

Please create alternative channel for users to submit report. The apps is useless when there is no network or bad signal. Cant even login to it.

by siukat Member
on ‎19-10-2018 03:24 PM

I'm using Digi Infinite 150 plan and have this bad experiences over only using Whatsapp, it will suddenly drop/disconnect ,  the speed test not even reach to 0.5 mbps, and getting worse since sep  2018 onward

 

not even able to use the app to do a single report.  it is useless app only status  "check internet connectivity" even use other wifi connection (ur competitors, TM, Maxis which both show strong signal over 10-20 mbps)

 

Location: Taman Harapan Baru, 70300 Seremban.

 

 

by hafizrahim Member
on ‎07-11-2018 01:44 PM

Stupid solution if Digi ask customer to lodge complain thru the apps when the apps itself cant connect the internet due to network issue.

by wanchek Member
on ‎25-11-2018 11:28 PM

Reported 3 - 4 times. But  no response and reply from digi support for the internet slowness and suck signal during night. I just open game the signal direct from 4g+ become 4g then start match play awhile automatic change to signal h+. So all the match i play is lagging see the hero stop there or fly here fly there. I was reported from early of the month till now and i write a post on community. The community support ask me report through apps again. So the support now just reply same thing even the customer already done the step before. I giving almost a month  time and not even try to spread this suck customer service on social media. But what service you guys provided is ignore all my reports without fix or give me a reply. In the apps i described the problem, pin the location although the location not exactly but is my taman. Cause i face this in my taman indoor or outdoor. I try to calm down wait you guy fix and give me a reply on what happening to digi network although i facing this problem every night in this 3 weeks. But seen digi  i think i will spread this problem and the "Good" customer service you provided to my friends know the "DIgi have good service" and will be consider change other telco  if the problem not fixing in this last week. Don't tell is my devices, sim card  or location problem. I stay same location on october , same sim card, same device open same game but last month still ok. and the problem not only the game. Is all games, all browsing speed and apps also facing internet slow down problem. Just the special is open the game i was playing almost a year suddenly every night also will become h+ after open playing  awhile. Maybe is the digi tower around my area got problem but you guys seen not try to fix or give me a reply let me know for 3 weeks i reported same problem. 

by Support
on ‎26-11-2018 02:18 PM

wanchek, we still didn't get any PM from you regarding our earlier request. Kindly PM us the phone number & email address you use to submit the report via MyDigi app <here> for further clarification on the report status. TQ.

by wanchek Member
on ‎26-11-2018 03:00 PM

 

Digi kobi~I sent you pm with the detail and i already  use this number and email sent few times in this 3 weeks. i also don't know why in your app case status don't have the ticket after sent. Don't tell me is i didn't send. Cause i was sent and saw the words about submitted i only close apps. If you guys don't trust i can give the recorded video let you guy see until you guy satisfy and know is the apps have problem. And don't just keep ask users send through apps if the apps not working properly. 

by Support
on ‎26-11-2018 10:39 PM

We've responded to your PM. Kindly check, wanchek. TQ.

by Putrahaikal075 Member
on ‎27-01-2019 06:44 AM

@Bellsa wrote:

Are you having problems with your Digi network? Report it to us via the MyDigi app and the cool part is, you can even pin your location via the GPS function for a more accurate reporting!

 

Here’s how you can lodge a report on the app – it’s easy!:

Screenshot_1.png

Screenshot_3.png

yeap.png