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Just ported over to Digi? Check your status here

by Marshie SuperUser ‎21-03-2017 11:32 AM - edited ‎31-05-2017 04:24 PM

Received your SIM card? You're just a few steps away to completing your mobile number porting (MNP) process.


Click here and fill in your details.

 

But just in case your MNP was rejected, you can try these steps:

 

Screenshot_4.png

 

 

Comments
by Asmankpratama Member
on ‎15-06-2017 01:53 PM

Marshie wrote:

Received your SIM card? You're just a few steps away to completing your mobile number porting (MNP) process.


Click here and fill in your details.

 

But just in case your MNP was rejected, you can try these steps:

 

Screenshot_4.png

 

 


Help mee

by Support
on ‎15-06-2017 02:01 PM

Hi Asmankpratama,

 

Please PM us via https://goo.gl/SxGJMl with your number and full name for further checking. 

 

Thanks.

by louismuruu Member
on ‎22-06-2017 06:27 PM

Hi Digi! 

How long will it take to port in from Webe to Digi?  

Payment is made at Batu pahat Digi store, and sim card given but still haven't activate yet, plus my Webe is still active. Received message from Webe asking for confirmation yes or no, then, replied.  And they replied too after that, but till now nothing else already...

 

Hp number : 011-10101475

 

Plus, the website to check port in status is under maintenance? 🤔

 

by Valued Contributor
on ‎22-06-2017 06:34 PM

Hi louismuruu, your port in request is under process, usually the process will takes 2 working days to be done. When you received sms regarding the termination of Webe service, you may start using the Digi sim card. Thank you.

by ammar28 Member
on ‎05-07-2017 11:02 PM

that site is under maintenance? how to check then?

by Support
on ‎07-07-2017 08:31 AM

Hi, @ammar28.

 

Kindly PM us your mobile number <here> for further checking on the request status, please.

 

Thank you.

by soosoo Member
on ‎20-07-2017 05:25 PM

 

Hi, 

I want to check the status of port-in to Digi..

Mobile number: 012 552 1077

 

Thanks.

by Support
on ‎20-07-2017 05:57 PM

Hi soosoo, we've responded your PM. TQ

by soosoo Member
on ‎20-07-2017 06:38 PM

Hi DIgi, need more help. 

Please check the  PM i sent and  kindly reply as soon as possible.

by Support
on ‎21-07-2017 07:58 AM

Kindly check your PM, soosoo. TQ.

 

 

by JoeyWiwi Member
on ‎08-09-2017 02:23 PM

Hi, please help to check on my port in status. 

 

Phone no: 011-1281 6891 

 

Thanks

by Issacymy Member
on ‎09-09-2017 10:27 AM

Check port in status

 

0162107595

by Support
on ‎09-09-2017 04:39 PM

Hi JoeyWiwi,

 

Upon checking, the port-in request status is in the progress. Kindly wait for the validation SMS from your current operator. The process will take about 2 working days (weekend and public holiday not included). Once Maxis signal has been disconnected, you may change to the Digi SIM card ya. :-)

 

Thanks.

 

 

 

by Support
on ‎09-09-2017 04:40 PM

Hi Issacymy,

 

We have escalated your number to our respective team to submit the port-in request. Here's your case ID for your reference-CAS-3658095-X4X5

 

Kindly wait for the validation SMS from your current operator. The process will take about 2 working days (weekend and public holiday not included). Once Maxis signal has been disconnected, you may change to the Digi SIM card ya. :-)

 

Thanks.

 

 

by AkimAzlin Member
on ‎20-09-2017 06:01 AM

Hi, please help  check my port in status. 

 

Phone no: 0177396982

by Support
‎20-09-2017 08:54 AM - edited ‎20-09-2017 08:54 AM

Hi AkimAzlin,

 

Sorry to inform that the port-in request has been rejected by Maxis. :-( The reason was given by your telco as per below; SP51 Non-fulfillment of contract obligation. :-( Kindly contact Maxis directly for further clarification and once the issue has been straightened out, you can PM us and we will try to re-submit the request for you ya. 

 

Thanks.

by sidasan Member
‎25-09-2017 03:44 PM - edited ‎25-09-2017 03:45 PM

Hi Digi gang

 

am webe subscriber. i want to port-out 3 lines (in 1 acc) from webe to  Digi. is it possible to take prepaid plan? please advise which plan is good. do your charge upon registration?

 

hmmm tak ada live chat ke? easier i suppose

 

 

by Support
on ‎25-09-2017 05:32 PM

sidasan, yes it's possible as long as all the 3 lines (in WEBE) port out on the same time.

 

Porting into Digi is FOC. We have two plans for Prepaid now and u can do the comparison here - http://new.digi.com.my/prepaid-plans

by Aimananuar Member
‎06-10-2017 05:34 PM - edited ‎06-10-2017 05:34 PM

Hi. May u check my port in status. Already 2 days but still not have any feedback. Number 0129901903 (maxis)

by Support
on ‎07-10-2017 01:54 PM

Hi Aimananuar,

 

Upon checking, the port-in request status is in the progress. Kindly wait for the validation SMS from your current operator. The process will take about 24 - 48 hours. Once Maxis signal has been disconnected, you may change to the Digi SIM card ya. :-)

 

Thanks.

by Denel Member
on ‎01-11-2017 04:37 PM

Hai? can check my port in status? 

My MNP contact number is 0122969742

by Support
on ‎01-11-2017 04:44 PM

Hi Denel,  As per checked, the SIM card status yet delivered to you. Once received the SIM card, please chat with us again or you can directly contact our Digi helpline 016 2211800 to complete the port in process ya. 

 

Thereafter, kindly wait at least 2 working days of time for the MNP process to be done. You will be receiving SMS from your current network provider regarding the confirmation to leave their service, and have to reply the SMS to confirm your request. 

 

After your current network provider terminated your service, you may start using the Digi sim card. Smiley Happy TQ

 

 

by Hudz Member
on ‎02-01-2018 09:30 PM

Hi

I already  received the sim and logged to site...

But i didnt get any message from celcom for mnp

Kindly check the status of my number 0145527050

TIA

by Lezzam Member
on ‎04-01-2018 09:23 AM

Receive my sim 2 days ago and still no sms for  changing the telco.

Please help, 0173882454

by Support
on ‎04-01-2018 09:32 AM

Hi Lezzam. Your request has been rejected by Celcom. Kindly contact them for clarification. Thank you.

by Lezzam Member
on ‎04-01-2018 10:20 AM

Hi Fero, Kindly recheck again. It should be accepted.

by Support
on ‎04-01-2018 10:30 AM

Kindly check the MNP status and resubmit the request here: https://store.digi.com.my/storefront/mnp-activate.ep . TQ.

by Lezzam Member
on ‎04-01-2018 10:54 AM

My port-in status is ready to port-it.

Please help asap. I Brought it a week ago and still haven't change.

by Support
on ‎04-01-2018 02:27 PM

"ready to port-it" meaning that the process already ongoing, Lezzam. Kindly note that the port-in request will be processed within 48 working hours. 

by Bobutonz Member
on ‎18-02-2018 08:18 PM

Hi

Please check my port in status

Number:0183263581

by Support
on ‎19-02-2018 02:58 PM

Hi Bobutonz. Kindly check your PM. TQ.

by kucinghitam Member
on ‎25-02-2018 04:10 PM

Hi can i check my port in status? 

 

0134197004 & 01110047609

 

Tq

by Support
on ‎25-02-2018 07:56 PM

Hi kucinghitam, both numbers have been successfully ported in to Digi. Please try to reboot your device if you still not able to use it. Smiley Happy 

by fadhlinamili Member
on ‎05-03-2018 01:06 PM

Hi, check my port in status please.

 

0133184393 & 0145075854.

 

Thanks.

by Support
on ‎05-03-2018 01:12 PM

Hi fadhlinamili. Could you PM (inbox) us your full name here: https://goo.gl/ztUhcG for further checking? Thank you.

by Castiel Member
on ‎10-03-2018 03:39 PM

Hi, check my port in status please.

 

0125928423

Thanks.

by Support
on ‎10-03-2018 04:20 PM

Hi Castiel, the port application has been rejected by Maxis. Reject remark was "Overdue/ Bad Debt account". We suggest you call Maxis for further check. Please chat with us if you need help to resubmit the application ya. TQ 

 

 

by Castiel Member
on ‎10-03-2018 04:41 PM

I see, it was due to a SOS top up debt and ive cleared it yesterday. I would like to  resubmit the application . What should i do next?

by Support
on ‎10-03-2018 04:50 PM

I see. Don't worry, we will help to resend the application from here. Kindly wait at least 2 working days of time for the MNP process to be done. You will be receiving SMS from your current network provider regarding the confirmation to leave their service soon, and have to reply the SMS to confirm your request. 

After your current network provider terminated your service, you may start using the Digi sim card. TQ 

by zulhafiez Member
on ‎12-03-2018 12:32 PM

hi there. can you check my port in status. for number 0193657371. fyi, payment is sucessfull but the process is unsuccessfull.

by Castiel Member
on ‎14-03-2018 04:42 PM

Hi Digi, please check my port in status. This is my second attempt on MNP with this number  and I've been waiting since last week for any confirmation SMS. 

 

0125928423

 

Thanks.

 

 

by Support
on ‎15-03-2018 11:50 AM

Castiel, kindly PM us your full name & IC number <here> for further clarification on the request status, please. TQ.

by Goghul22 Member
on ‎21-03-2018 09:54 AM

Hi, please help to check on my port in status.      Phone no: 016-3441648. My ic number is 931122065351 and my full name is Goghulraj A/L A Kannan. I've received my new digi sim card already but i haven't get any port our message from my current service provider maxis. Please help. tq

by Support
on ‎21-03-2018 04:12 PM

@Goghul22 Your port-in request is in progress. Please wait for the SMS validation from Maxis and reply within the given timeframe. Thanks!

by etihad Member
on ‎27-03-2018 03:26 PM

hi digi,

 

please check my port in status.

no. is 0123721750.

thank you.

by Support
on ‎27-03-2018 03:43 PM

Hi etihad,

 

Upon checking, your previous request was rejected by Maxis under the reason of "One or more MSISDNs did not reply to SMS Validation". Smiley Sad We have successfully resubmitted your port-in request. Kindly wait for the validation SMS from your current operator.The process will take about 24 - 48 hours. Once Maxis signal has been disconnected, you may change to the Digi SIM card ya.

 

Thanks.

 

by anwar140812 Member
on ‎27-03-2018 09:24 PM

Hi please check my  port in status:

0145575895

 

I got mine today but I did not recieve any sms from my current telco??

by Support
on ‎28-03-2018 10:08 AM

Hi anwar140812, 

 

Upon checking, the port-in request status is in the progress. Kindly wait for the validation SMS from your current operator. The process will take about 24 - 48 hours. Once Celcom signal has been disconnected, you may change to the Digi SIM card ya. :-)

 

Thanks.

 

by botaxsolo Member
on ‎12-04-2018 10:23 AM

Hi,

 

Please check my  port in status:

 

0123734130

 

Thanks.

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