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I've lost my phone/my phone is stolen. How do I block my number/SIM?

by SuperUser on ‎27-04-2016 11:19 AM - edited on ‎31-05-2017 12:03 PM by Community Manager

There are a few steps you can take if your phone is lost or stolen.

 

Option 1) Call Customer Helpline at 016 2211 800 or,

 

Option 2) Log in to MyDigi on your desktop.  Click on "Settings" and then go to "Lost and stolen"

Comments
by Member
on ‎14-03-2018 09:34 AM

@whyseewrote:

There are a few steps you can take if your phone is lost or stolen.

 

Option 1) Call Customer Helpline at 016 2211 800 or,

 

Option 2) Log in to MyDigi on your desktop.  Click on "Settings" and then go to "Lost and stolen"


Mintak tolong block sim kad digi saya...  Sebab saya dh kehilangan sim kad saya...  0168769366

by Support
on ‎14-03-2018 09:46 AM

Hi Lisuemia, please PM us via http://goo.gl/epyFn8 to provide your full name, mobile number and IC so that we can assist you further. Thanks Smiley Happy 

by Support
on ‎08-07-2019 08:34 AM

Hi SyahirahLatif00. We have responded to your PM. Thanks.

by Member
on ‎23-07-2019 03:37 PM

Hello dear digi 

 

My phone was stolen last 2 days. Im in saudi arabia.  My requesting for blocking my sim card .

My phone number 0124300930.

 

Im still need that number. Im will go back malaysia n asking for new simcard for same number

by Support
on ‎24-07-2019 03:54 PM

Hi Sharmila08. Could you PM (inbox) us your full name and last 4 digits of your IC/Passport here: https://goo.gl/ztUhcG for further checking? Thanks.

by Member
on ‎11-04-2020 09:55 PM
  1. Hi

          My phone has been  stolen. I'm requesting for blocking my number. Hopefully get your response immediately 

by Support
on ‎12-04-2020 02:03 PM

Hi nazman. Sorry to hear that. Please refer to Digi_Fero respond for further assistance ya. TQ