If you have been with Digi for more than six (6) months:
- Log into MyDigi OR
- Contact Digi Customer Service Helpline at 016-2211 800 (when dialing from Malaysia) OR +6016-2211 800 (when dialing from abroad)
If you have been with Digi for less than six (6) months:
Before your travel, visit the nearest Digi store and bring along the following:
- For Malaysians - Photocopy of NRIC and valid passport
- For Non-Malaysians - Photocopy of passport/I-card/visa /work permit
Kindly note that a deposit of RM 300.00 is also required for all Standard Digi user activations.
If you're already abroad and require urgent activation:
- Contact Digi Customer Service Helpline at +6016-2211 800
To configure your Device for International Roaming, follow these steps:
- Manual Configuration – Go to Settings > Network Selection > select 'Manual'. Wait while your device does a search for available networks. Then, make sure to select the correct network to enjoy the best rates when roaming
- Automatic Configuration – Turn on your device and wait for it to connect to any available network. If your phone does not select a network automatically, use the Manual Configuration
To turn on Data Roaming:
For iPhone users
Go to Settings > General > Mobile Data > slide the Data Roaming slider ON/OFF.
Steps may vary depending on the iOS version on your iPhone.
For Android users
Go to Settings > Mobile Networks > Tick or untick the box beside "Data Roaming"
