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How to turn on International/Data Roaming?

by whysee SuperUser on ‎27-04-2016 11:40 AM - edited on ‎31-05-2017 11:57 AM by Community Manager

If you have been with Digi for more than six (6) months:

  • Log into MyDigi OR
  • Contact Digi Customer Service Helpline at 016-2211 800 (when dialing from Malaysia) OR +6016-2211 800 (when dialing from abroad) OR
  • E-mail: help@digi.com.my

If you have been with Digi for less than six (6) months:

Before your travel, visit the nearest Digi store and bring along the following:

  • For Malaysians - Photocopy of NRIC and valid passport
  • For Non-Malaysians - Photocopy of passport/I-card/visa /work permit

Kindly note that a deposit of RM 300.00 is also required for all Standard Digi user activations.

If you're already abroad and require urgent activation:

  • Contact Digi Customer Service Helpline at +6016-2211 800 OR
  • E-mail: help@digi.com.my

-

 

To configure your Device for International Roaming, follow these steps:

 

  • Manual Configuration – Go to Settings > Network Selection > select 'Manual'. Wait while your device does a search for available networks. Then, make sure to select the correct network to enjoy the best rates when roaming
 
  • Automatic Configuration – Turn on your device and wait for it to connect to any available network. If your phone does not select a network automatically, use the Manual Configuration

 

To turn on Data Roaming:

 

For iPhone users

Go to Settings > General > Mobile Data > slide the Data Roaming slider ON/OFF.
 
Steps may vary depending on the iOS version on your iPhone.
 
For Android users
Go to Settings > Mobile Networks > Tick or untick the box beside "Data Roaming"