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How do I unbar my line?

by SuperUser on ‎27-04-2016 11:21 AM - edited on ‎20-10-2017 04:52 PM by Community Manager

Hello there!


Need to temporary unbar your line? These are the steps:


MyDigi app:

Go to your Usage page and click on the ‘Unbar’ button. Then, click on the ‘Temporary Unbar’ button.



IVR/Dial in:

1. Dial *128#

2. At main menu press 4

3. After Announcement press 7

4. To confirm press 1

5. To proceed press 1

Once Unbarring is successful, please switch off/on the phone.


Or follow the steps below

1. Press 1 for unbarring.

2. Please wait for the voice announcement to complete before you end the call 

Once temporary Unbar is successful, please switch off/on the phone.


You may remit payment at: MyDigi http://digi.my/Payment or JomPAY http://jompay.com.my

If the temporary unbar is successful SMS will be sent to you.

If temporary unbar does not meet the unbarring criteria the request will be rejected .Please remit payment immediately to avoid service interruption.


If you have paid your bills but unbaring is unsucessful:



This depends on whether you've paid your bill via online banking services, or directly to MyDigi.


If you have paid via an online banking service or any third party channel, it may take up to 2 working days for your payment to be reflected in the system.


For convenience and speedy unbarring process, pay through MyDigi and it will be unbarred almost immediately. 


If you have paid via online banking service/3rd party channel and would like your line to be unbarred immediately, kindly make a call to our Helpline at 016 2211 800 and provide your payment details.

by Member
on ‎12-12-2017 11:20 PM


Can you pls unbar my daughter's line.  Bills paid and still barred.  she is overseas and we can't contact her.

by Valued Contributor
on ‎13-12-2017 12:00 AM

Hi aramasa, kindly send us a private message <here> including the mobile number for further checking. Alternatively, you can advise the user to temporary unbar line by using MyDigi app with wifi connection. Thank you.

by Member
on ‎17-09-2019 04:50 AM

please unbarred my line. i will pay next week on 25th Sept 2019. i need it urgent .



dora chay anak dato


by Support
on ‎17-09-2019 09:47 AM

Hi DoraChay, we have a response to your PM. Please check ya. Smiley Happy TQ 

by Member
on ‎14-05-2020 12:42 PM

Hi good afternoon.

How do I reactivate my line? I haven't been reloading my phone and today I received a message stating that my prepaid card will be terminated tomorrow but the line is already barred today. I cannot use MyDigi app as when I try to key in my phone number, it said your line is disabled. Please help me. Will be waiting for your reply.

Thank you.

by Support
on ‎14-05-2020 01:00 PM

barbsjayne, please inbox us ur number and let us check on ur current number status here ya. Tq.

by Member
on ‎14-05-2020 01:16 PM

To whom and how should I inbox this matter?

by Support
on ‎14-05-2020 01:59 PM

Hi barbsjayne. You can inbox one of us (the Supports) for assistance. Thank you.

by Member
on ‎12-06-2020 03:50 PM



my company phone line is barred, but there is no bill given during the MCO period eh.

Try to temporary unbar also cannot,  we paid all bills already, still barred.

Can't even check through MyDigi App as it said my company line is disabled.


Tried calling the customer service and the numbers given by Digi but NONE ARE ASWERING.

This is urgent so many missed clients and suppliers calls already.

by Support
on ‎12-06-2020 04:19 PM

Hi Zul2495, we are sorry for any inconvenience, you can call our dedicated Digi Business helpline at 016-2998888 between 8 AM to 7 PM every day for further information. Thank You.

by Member
on ‎11-01-2021 07:19 PM

Hi I've been struggling to make payment for some time. I'm currently overseas and in the midst of moving, I hadn't paid my bill. Since my line is barred, I can't receive TAC codes to make an online payment. I can't pay with Jompay, because of the same reason. My app doesn't have the temporary unbarring button and when I called the helpline, it says that it just says that I can't unbar and disconnects. Do let me know if there is a solution to this as its been frustrating to just make a payment. 

by Support
on ‎11-01-2021 07:45 PM

ShobsThomas, please PM us ur full name and number to check on the status of ur account here ya. Do u have any family members or friends that can make the payment on behalf of u first?