Once you purchased your Internet Reload softpin, here's how to use it:
Via UMB code - RM3
Via UMB code - RM10 Step 1
Alternatively, you can also use your softpin and reload via the MyDigi app.
MyDigi app - RM3 Step 1
MyDigi app - RM10 Step 1
Got a question? Find out more in the FAQs below:
Q1. Where can customer buy this internet reload?
A1. You may buy this internet reload at 7Eleven, 99 Speedmart, AEON BiG, BHPetrol, Caltex, Cold Storage, Giant, Happy Mart, Jason's, KK Super Mart, Maybank, Mercato, MyNews.com, Petron, Petronas, Tesco, Watsons.
Q2. Who is eligible for this internet reload offer? A2. This internet offer is applicable to all Digi Prepaid Mobile subscribers except DG Smart Plan and Prepaid Internet customers.
Q3. Customer purchased the internet reload. What are the steps to activate the internet? A3. Follow these steps below.
Step 1 : Reload using the PIN given via UMB or MyDigi UMB : Dial *123*16-digit pin# and press Call MyDigi : Go to Reload > Pin, key in 16-digit pin and tab “Reload” Step 2 : Redeem your internet via UMB or MyDigi UMB : User redeem via *888*1# MyDigi : Go to Add-ons > Freebies, choose the available freebie 3GB or 8.5GB
Q4. Upon completion of “Step 1 – Reload” what is the account validity being granted to customers? A4. Upon completion of “Step 1 – Reload”, customer’s account will be granted a 1-day validity. Customers must perform step 2 within 24 hours for RM3 and 8 days for RM10 after successfully performed “Step 1 – Reload”
Q5. Upon successful completion of “Step 2 – Redemption” what is the account validity being granted to customers? A5. Upon completion of “Step 2 – Redemption”, customer’s account will be granted the following validity: RM 3 – 24 hours RM10 – 7 days
Q6. Can customer perform multiple internet reload at any point of time? A6. Customer may purchase multiple RM3 internet reload at any point of time. However customer may purchase only 1 RM10 internet reload at any single point of time.
Q7. Why customer receive an error message “You already have similar offer” when customer perform the reload? A7. This error message is only applicable to customers who try to perform another internet reload when there is still active internet reload in the account. Customers can only perform the internet reload after the current internet reload expired. Scenario: Customer successfully redeemed the RM10 – 8.5GB internet reload on 1st September with validity until 8th September. However, customer perform another internet reload on the 5th September. Customer will receive the error and can only perform the additional internet reload on 8th September
Q8. Can customer purchase internet reload in MyDigi and at the selling stores at the same time? A8. Yes, customer may purchase this offer in MyDigi and at any of the stores offering the internet reload at the same time. Scenario: Customer purchased the offer in MyDigi on 1st September. On 2nd September, customer may purchase the similar internet reload at MyNews.com
Q9. What happens if I purchase the RM3 internet reload after thebiGBonus 1GB daily time band (e.g. 8pm)? A9. As the RM3 internet reload is valid for 24 hours, you will get to enjoy the biGBonus 1GB on the day of purchase or on the following day, as long as it is still within the 24-hour time frame.