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Digi Bill Education 101

by SuperUser ‎25-07-2018 02:46 PM - edited ‎26-07-2018 02:40 PM

Understand your Digi bill better! We're breaking down  the important items on your Digi bill that you need to know, right here. Check them out below:


1. Account Number
This is your unique Digi identification number. It will be different from your mobile number as you may have more than one number (supplementary lines) under one account.


2. Current Bill Analysis
The proportion of services used in your billing cycle illustrated in the form of a delicious pie chart.


3. Previous Bill(s)
Your previous month’s unpaid payment balance.

4. Adjustments
Refunds or additional charges that were unbilled from the previous billing.

5. Previous Overdue Amount
The total unpaid balance from the previous month.

6. Monthly fixed charges
Monthly charges that fixed based on the plan to which you are currently subscribed.

7. Usage
Includes Voice Calls, Internet, Roaming, or Added Services.

8. Discounts
Depends on the plan or promotion.

9. GST @ 0%
GST is now rated at 0%. For more info, click here.

10. Total Outstanding Amount
The total of your Previous Overdue Amount and Current Bill Amount. That’s the amount you need to pay for the month.


Did you miss out anything? Watch the video below to learn more!

For more info, check out our website on all you need to know about your Digi Bill here.

by Member
on ‎03-05-2020 10:24 AM

Hi Digi, 


I purchased Digi 90 plan quite some time ago, all these while my phone bill was RM 74.20, but this April, Digi charged me RM 94.20. May I know what’s the issue? 

by Support
on ‎03-05-2020 01:00 PM

Hi Peiiini. We would recommend you to check all of the charges details via your MyDigi app (by downloading your monthly statements). Please check every pages and if there's some charges that you are unsure of, you can refer it back to us for clarification. Thank you.

by Member
‎18-01-2021 06:00 PM - edited ‎18-01-2021 06:01 PM

Hi there, may i know how do i check outstanding bill but i forgot the mobile and account number. Tq

by Support
on ‎18-01-2021 06:04 PM

Hi MissCat007,

We can assist to check further on that. Please provide us with your full name and IC number via PM ya. Thank you