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Consignment: Made a SIM or device bundle purchase on Digi Store Online? Here’s what happens next!

by Community Manager ‎23-08-2017 10:56 AM - edited ‎06-03-2018 05:51 PM

If you’re wondering what happens after you buy a SIM or device bundle on the Digi Store online, we’ve got you covered! Here’s what you need to know.

 

MNP SIM purchase
Once you have successfully made your purchase, you will instantly receive an order confirmation slip which includes your order details and transaction number via email.

 

After you have received the SIM, our system will automatically trigger the port in process. If you are not ported in automatically, you may reach out to our Customer Support to assist you with port in.

 

You will receive your purchase within a minimum 3 business days after your order has been confirmed (Peninsular Malaysia) or minimum 4 business days after your order has been confirmed (Sabah, Sarawak & Labuan).

 

UPDATE: Your consignment note number is now available in the Delivery Details email. You will receive this email 1-2 days after you have made your purchase. You can also track your purchase via the GDex e-tracking page that is also available in the email.

 

Screenshot_2.png

 

 

Screenshot_3.png

 

For further information, you may contact our Customer Support at 016 2211 800 or write to us at Community.

 

MNP SIM with device purchase
Similar to the above, you will instantly receive an order confirmation slip which includes your order details and transaction number via email after your payment is successful.

 

For purchases with devices, there are two phases of delivery:

Phase 1
You will first receive your SIM and our system will automatically trigger the port in process. If you are not ported in automatically, you may reach out to our Customer Support to assist you with port in.

Phase 2
If port-in is successful, you will receive a notification via SMS and email, and your bundled device will be on its way! If port-in is unsuccessful, you will receive a rejection SMS and email that will require you to check your account status with your current telco operator before the next resubmission.

 

Do note that there are also two separate consignment note numbers for device bundles:
- First consignment note number for SIM (delivery phase 1)
- Second consignment note number for your bundled device (delivery phase 2) upon successful port-in.

 

You will receive your device within 5-14 business days after your mobile number has successfully switched to Digi.

 

Similarly, you will receive the Delivery Details (that includes your consignment note number) email 1-2 days after you have made your purchase. 

 

Subscribed to our latest prepaid plan? Now you can reload with ease via the Digi Store Online! Here's how.

Comments
by khani Member
on ‎02-12-2017 03:30 PM

 Help


Bellsa wrote:

If you’re wondering what happens after you bought a SIM or device bundle on the Digi Store online, we’ve got you covered! Here’s what you need to know.

 

MNP SIM purchase
Once you have successfully made your purchase, you will instantly receive an order confirmation slip which includes your order details and transaction number via email.

 

After you have received the SIM, our system will automatically trigger the port in process. If you are not ported in automatically, you may reach out to our Customer Support to assist you with port in.

 

You will receive your purchase within a minimum 3 business days after your order has been confirmed (Peninsular Malaysia) or minimum 4 business days after your order has been confirmed (Sabah, Sarawak & Labuan).

 

UPDATE: Your consignment note number is now available in the Delivery Details email. You will receive this email 1-2 days after you have made your purchase. You can also track your purchase via the GDex e-tracking page that is also available in the email.

 

Screenshot_2.png

 

 

Screenshot_3.png

 

For further information, you may contact our Customer Support at 016 2211 800 or write to us at Community.

 

MNP SIM with device purchase
Similar to the above, you will instantly receive an order confirmation slip which includes your order details and transaction number via email after your payment is successful.

 

For purchases with devices, there are two phases of delivery:

Phase 1
You will first receive your SIM and our system will automatically trigger the port in process. If you are not ported in automatically, you may reach out to our Customer Support to assist you with port in.

Phase 2
If port-in is successful, you will receive a notification via SMS and email, and your bundled device will be on its way! If port-in is unsuccessful, you will receive a rejection SMS and email that will require you to check your account status with your current telco operator before the next resubmission.

 

Do note that there are also two separate consignment note numbers for device bundles:
- First consignment note number for SIM (delivery phase 1)
- Second consignment note number for your bundled device (delivery phase 2) upon successful port-in.

 

You will receive your device within 5-14 business days after your mobile number has successfully switched to Digi.

 

Similarly, you will receive the Delivery Details (that includes your consignment note number) email 1-2 days after you have made your purchase. 

 

Subscribed to our latest prepaid plan? Now you can reload with ease via the Digi Store Online! Here's how.




by pm Member
on ‎12-12-2017 04:39 AM

Bellsa wrote:

If you’re wondering what happens after you bought a SIM or device bundle on the Digi Store online, we’ve got you covered! Here’s what you need to know.

 

MNP SIM purchase
Once you have successfully made your purchase, you will instantly receive an order confirmation slip which includes your order details and transaction number via email.

 

After you have received the SIM, our system will automatically trigger the port in process. If you are not ported in automatically, you may reach out to our Customer Support to assist you with port in.

 

You will receive your purchase within a minimum 3 business days after your order has been confirmed (Peninsular Malaysia) or minimum 4 business days after your order has been confirmed (Sabah, Sarawak & Labuan).

 

UPDATE: Your consignment note number is now available in the Delivery Details email. You will receive this email 1-2 days after you have made your purchase. You can also track your purchase via the GDex e-tracking page that is also available in the email.

 

Screenshot_2.png

 

 

Screenshot_3.png

 

For further information, you may contact our Customer Support at 016 2211 800 or write to us at Community.

 

MNP SIM with device purchase
Similar to the above, you will instantly receive an order confirmation slip which includes your order details and transaction number via email after your payment is successful.

 

For purchases with devices, there are two phases of delivery:

Phase 1
You will first receive your SIM and our system will automatically trigger the port in process. If you are not ported in automatically, you may reach out to our Customer Support to assist you with port in.

Phase 2
If port-in is successful, you will receive a notification via SMS and email, and your bundled device will be on its way! If port-in is unsuccessful, you will receive a rejection SMS and email that will require you to check your account status with your current telco operator before the next resubmission.

 

Do note that there are also two separate consignment note numbers for device bundles:
- First consignment note number for SIM (delivery phase 1)
- Second consignment note number for your bundled device (delivery phase 2) upon successful port-in.

 

You will receive your device within 5-14 business days after your mobile number has successfully switched to Digi.

 

Similarly, you will receive the Delivery Details (that includes your consignment note number) email 1-2 days after you have made your purchase. 

 

Subscribed to our latest prepaid plan? Now you can reload with ease via the Digi Store Online! Here's how.


 

by GLHeng Member
on ‎12-01-2018 02:00 PM

Hi, It’s been about two weeks since I apply to port in and my SIM card is still with gdex. Why don’t they just deliver instead of just calling me. My job have a strict requirement prohibiting staff from using phone while working and when I called, I could never reach their local staff, calls are diverted to their hotline in KL . Anyway, I’m too tired of waiting so could I get my sim elsewhere instead of waiting ?