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digi direct billing play store

Member
Posts: 4
Registered: ‎09-12-2015
I meet all the criteria at the faq but cannot buy app because it will say "you account has been declined or is invalid check your account information or contact your financial institutions" I have add the gmail account on mydigi web portal and I never purchased any app

Re: digi direct billing play store

Community Manager
Posts: 8,635
Registered: ‎20-04-2015

Have you been able to verify to get Digi billing to show up in your Play store?

 

Then when you purchase, does the price of the app/game turn from MYR to USD?

As this problem may extend into deeper investigation into your account information, you may contact Digi Helpline for further assistance.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: digi direct billing play store

Member
Posts: 4
Registered: ‎09-12-2015

Every app in the play store is in myr but I did not received any sms when I first time enable digi billing

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Re: digi direct billing play store

Community Manager
Posts: 8,635
Registered: ‎20-04-2015

That is alright, as long as Digi billing is an option in your Play Store now.

 

Would you mind to contact Helpline or write to help@digi.com.my for futher assistance? Then do let us know how it goes, if you may.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: digi direct billing play store

Member
Posts: 4
Registered: ‎09-12-2015
I get it working by format the phone and buy again the same app

Re: digi direct billing play store

Community Manager
Posts: 8,635
Registered: ‎20-04-2015

That is interesting. Any idea why it wouldn't work before formatting the phone? 


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: digi direct billing play store

Member
Posts: 4
Registered: ‎09-12-2015

Because I install custom rom now I go back to stock Woman Tongue

Re: digi direct billing play store

[ Edited ]
Community Manager
Posts: 8,635
Registered: ‎20-04-2015

I am personally on Cyanogenmod nightlies, and I can use direct billing. If you are on custom ROM, you may want to update your Gapps manually to the recent ones. Just for your consideration.

 

But thanks a lot for sharing with us with your way of resolution. Appreciated. Smiley Happy


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.