30-04-2020 11:48 AM
Hey I just wanna checking my order number, here’s the order number 200427015594235 . How does i takes to delivery during this MCO ?
02-05-2020 09:14 AM
For online purchase, the delivery will take a minimum of 4 working days to Peninsular Malaysia and a minimum of 7 working days for Sabah, Sarawak & Labuan.
In light of Covid-19; delivery might be delayed especially deliveries to restricted areas (such as locked down areas or where there is Covid-19 inspection progress), GDEX will contact customers to make necessary arrangement for another delivery attempt.
For consignees who are in self-isolation, GDEX will leave a 'sorry card' and the consignee is required to call back for a new arrangement. TQ
04-05-2020 04:55 PM
Hi khairul88. Please PM (inbox) us for us to check on your order. Thank you.
05-05-2020 01:32 PM
06-05-2020 05:21 PM
Hi torodigi10. As a MNP customer, your Digi account must be activated first, then only we will send the phone out. There is a possibility that your network switching request was rejected by your current provider.
To confirm, please PM (inbox) us. If you don't know your transaction ID, you can provide us your IC number too. Thank you.